We offer extensive documentation for our plugins and services:
To include a screenshot to your ticket or comment, please follow the instructions here
If you’re an existing customer, please login. If you’re not a customer but have a question, choose “Pre-sales” from the topic list, then type the name of the product in Products.
If you have a Priority Support plan, type in the plan name in Products and enter your support license key.
Free support response time depends on the support queue load and is not guaranteed.If you need guaranteed support response times, we offer priority support.
Please do not open duplicate tickets. if you have additional information to post, please add a comment to the original ticket.
Note: Our business hours cover Monday through Friday, 6:00 AM US Eastern to 6:00 PM US Eastern, excluding major US holidays.