Refund Policy

We take pride in providing top-rated, fully-featured, user-friendly, and high-performance software. Our products are trusted by over 100,000 users worldwide, including Fortune 500 companies and select institutions.

To ensure our customers can make confident purchases, we offer:

  1. Live product demo sites featuring the latest software version.
  2. Prompt and proactive product support.
  3. Comprehensive knowledge base and documentation.
  4. Developer-assisted live demos for select products.
  5. Expert services for resolving potential conflicts with third-party products (available separately).
  6. Installation and configuration services (available separately).
  7. Live chat with our developers (exclusive to enterprise support customers).

As our products are non-tangible digital goods, we cannot retrieve the product, verify deletion, or confirm cessation of use. Therefore, refunds are generally not issued after purchase.

Refunds are solely at the discretion of eMarket Design LLC. Purchasing our plugins implies agreement with this refund policy, relinquishing any rights to dispute it.

Refund Eligibility Criteria

To be eligible for a refund, you must meet the following criteria within the first 15 days of plugin purchase:

  1. Engaged with the product support team, followed instructions, and allowed debugging activities.
  2. Unable to make the product perform its basic functions.

Refund Ineligibility Criteria

Refunds are not offered if:

  1. Requested after the initial 15 days of purchase.
  2. Subscription not terminated before the subscription term ends.
  3. Requested after bank processes subscription payment.
  4. Lack of ability or willingness to follow instructions.
  5. Discontinued use of the software.
  6. Lack of technical or non-technical knowledge for software installation or configuration.
  7. Requested due to incompatibility with third-party products.

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