Last modified by Ursula Kirsten - 4 months ago
207 Views
4 min read
Was this information helpful?
In this tutorial, we will show how to set up and configure the main components of the WP Ticket Pro WordPress plugin - powerful customer service and helpdesk system.
Last modified by MammaMia - 4 months ago
228 Views
Less than a minute read
Refresh your permalinks when you get 404 error after the plugin installation.
Was this information helpful?
These types of issues may happen for multiple reasons. One common reason you get a 404 error is your permalinks are not set properly.
Last modified by MammaMia - 4 months ago
364 Views
Less than a minute read
Was this information helpful?
Last modified by MammaMia - 4 months ago
87 Views
Less than a minute read
Was this information helpful?
Last modified by MammaMia - 5 years ago
56 Views
Less than a minute read
Was this information helpful?
WP Ticket open and search ticket forms can be customized to fit your needs....
Last modified by MammaMia - 5 years ago
58 Views
Less than a minute read
Was this information helpful?
WP Ticket provides beautiful, responsive ticket pages for your customers....
Last modified by MammaMia - 5 years ago
57 Views
Less than a minute read
Was this information helpful?
WP Ticket allows file attachments from WordPress dashboard to support tickets....
Last modified by MammaMia - 5 years ago
79 Views
Less than a minute read
Was this information helpful?
WP Ticket Enterprise lets you create unlimited number of support agents to help your resolve issues....
Last modified by MammaMia - 5 years ago
67 Views
Less than a minute read
Was this information helpful?
WP Ticket lets you create custom fields and display them in WordPress Dashboard easily....
Last modified by MammaMia - 5 years ago
84 Views
Less than a minute read
Was this information helpful?
Agent and managers WordPress user roles are provides to help manage support tickets using WP Ticket Enterprise....
Last modified by MammaMia - 5 years ago
55 Views
Less than a minute read
Was this information helpful?
WP Ticket allows you to send notification emails to your customers and your staff to keep everyone posted on changes to tickets....
Last modified by MammaMia - 5 years ago
58 Views
Less than a minute read
Was this information helpful?
WP Ticket allows to categorize and tag support tickets by priority, status, SLA, topics and more to let your team and customers find them faster. O...
Last modified by MammaMia - 5 years ago
194 Views
Less than a minute read
Was this information helpful?
WP Ticket Pro and Enterprise additions come with private commenting system for support tickets. Support ticket comments do not get mixed up other W...
Last modified by MammaMia - 5 years ago
54 Views
Less than a minute read
Was this information helpful?
WP Ticket Pro and Enterprise editions come with powerful frontend advanced and basic search forms. Search forms can be used by support teams and cu...
Last modified by MammaMia - 5 years ago
61 Views
Less than a minute read
Was this information helpful?
WP Ticket offers many powerful customization options and tools from its plugin settings. In most cases, you can customize it without making changes...
Last modified by MammaMia - 5 years ago
47 Views
Less than a minute read
Was this information helpful?
Customers tend to create duplicate or dependent support tickets. Dependent tickets are the ones where a ticket resolution is dependent on another t...
Last modified by MammaMia - 5 years ago
131 Views
Less than a minute read
Was this information helpful?
WP Ticket provides support agent specific dashboard in agent pages. The charts are drawn based on the tickets assigned to an agent and offers insig...
Last modified by MammaMia - 5 years ago
67 Views
Less than a minute read
Was this information helpful?
WP Ticket provides stacked and datagrid summary pages for tickets to help support team as well as customers to find what is important and relevant ...
Last modified by MammaMia - 5 years ago
56 Views
Less than a minute read
Was this information helpful?
WP Ticket Smart Search addon helps you organize and search support ticket list in the WordPress Dashboard. You can sort column display order, sort ...
Last modified by Ursula Kirsten - 1 year ago
226 Views
3 min read
Was this information helpful?
WP Ticket Incoming Email Addon allows you accept support tickets from incoming email. It can process also customer replies as ticket comments, assi...
Last modified by MammaMia - 5 years ago
93 Views
Less than a minute read
Was this information helpful?
WP Ticket Recent Ticket and Comment widgets can be used to let customers know which tickets are active and which tickets are received recently. You...
Last modified by MammaMia - 5 years ago
113 Views
Less than a minute read
Was this information helpful?
WP Ticket is a customer support ticket and helpdesk system built around WordPress. This video introduces WP ticket based on a set of common use cas...
Last modified by MammaMia - 4 months ago
84 Views
3 min read
WP Ticket Statuses and latest response indicators
Was this information helpful?
One of the major benefits of using a dedicated customer support system compared to email based support is the ability to use ticket statuses. The ticket statuses show the milestones or journey that a support ticket goes through before it gets resolved. The ticket statuses...