Last modified by eMDPlugins - 8 months ago
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WP Ticket open and search ticket forms can be customized to fit your needs....
Last modified by eMDPlugins - 8 months ago
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WP Ticket provides beautiful, responsive ticket pages for your customers....
Last modified by eMDPlugins - 8 months ago
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WP Ticket allows file attachments from WordPress dashboard to support tickets....
Last modified by eMDPlugins - 8 months ago
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WP Ticket Enterprise lets you create unlimited number of support agents to help your resolve issues....
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WP Ticket lets you create custom fields and display them in WordPress Dashboard easily....
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All users having Subscriber user role can login to see existing tickets and open new one from WordPress Dashboard. They can also create and save re...
Last modified by eMDPlugins - 8 months ago
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Agent and managers WordPress user roles are provides to help manage support tickets using WP Ticket Enterprise....
Last modified by eMDPlugins - 8 months ago
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WP Ticket allows you to send notification emails to your customers and your staff to keep everyone posted on changes to tickets....
Last modified by eMDPlugins - 8 months ago
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WP Ticket allows to categorize and tag support tickets by priority, status, SLA, topics and more to let your team and customers find them faster. O...
Last modified by eMDPlugins - 8 months ago
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WP Ticket Pro and Enterprise additions come with private commenting system for support tickets. Support ticket comments do not get mixed up other W...
Last modified by eMDPlugins - 8 months ago
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WP Ticket Pro and Enterprise editions come with powerful frontend advanced and basic search forms. Search forms can be used by support teams and cu...
Last modified by eMDPlugins - 8 months ago
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WP Ticket offers many powerful customization options and tools from its plugin settings. In most cases, you can customize it without making changes...
Last modified by eMDPlugins - 8 months ago
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WP Ticket provides support agent specific dashboard in agent pages. The charts are drawn based on the tickets assigned to an agent and offers insig...
Last modified by eMDPlugins - 8 months ago
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Customers tend to create duplicate or dependent support tickets. Dependent tickets are the ones where a ticket resolution is dependent on another t...
Last modified by eMDPlugins - 8 months ago
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WP Ticket provides stacked and datagrid summary pages for tickets to help support team as well as customers to find what is important and relevant ...
Last modified by eMDPlugins - 8 months ago
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WP Ticket Smart Search addon helps you organize and search support ticket list in the WordPress Dashboard. You can sort column display order, sort ...
Last modified by eMDPlugins - 8 months ago
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WP Ticket Incoming Email Addon allows you accept support tickets from incoming email. It can process also customer replies as ticket comments, assi...
Last modified by eMDPlugins - 8 months ago
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WP Ticket Recent Ticket and Comment widgets can be used to let customers know which tickets are active and which tickets are received recently. You...
Last modified by eMDPlugins - 8 months ago
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WP Ticket is a customer support ticket and helpdesk system built around WordPress. This video introduces WP ticket based on a set of common use cas...
Last modified by eMDPlugins - 9 months ago
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WP Ticket Statuses and latest response indicators
One of the major benefits of using a dedicated customer support system compared to email based support is the ability to use ticket statuses. The ticket statuses show the milestones or journey that a support ticket goes through before it gets resolved. The ticket statuses...
Last modified by eMDPlugins - 10 months ago
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If a ticket is still open or need customers to submit their comments, you must enable comments in WP Ticket by checking Allow Comments per ticket under Discussion box. If the Discussion box is not visible, check Screen options tab (on the top right of your edit screen) if it...
Last modified by eMDPlugins - 10 months ago
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This is an important step when you are creating new support agents in WP Ticket. Every agent must be linked to a WordPress user with an agent role. If there is no user created with Agent role, the dropdown will be empty.
Last modified by eMDPlugins - 10 months ago
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You can connect tickets to orders by making orders field in the ticket submit form required. You must have WooCommerce and Easy Digital Down addon installed in your site to use orders field. After a customer logins, all her orders will be populated in th...
Last modified by eMDPlugins - 10 months ago
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Although both WP Ticket and Software Issue Manager WordPress plugins are used to manage issues, there are major differences in terms of how these plugins are used in real life use cases. WP Ticket is a customer support management system designed for multi-role s...