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In this tutorial, we will show how to set up and configure the main components of the WP Ticket Pro WordPress plugin - powerful customer service and helpdesk system.
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These types of issues may happen for multiple reasons. One common reason you get a 404 error is your permalinks are not set properly.
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Last modified 6 years ago
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WP Ticket open and search ticket forms can be customized to fit your needs....
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WP Ticket provides beautiful, responsive ticket pages for your customers....
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WP Ticket allows file attachments from WordPress dashboard to support tickets....
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WP Ticket lets you create custom fields and display them in WordPress Dashboard easily....
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WP Ticket Enterprise lets you create unlimited number of support agents to help your resolve issues....
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All users having Subscriber user role can login to see existing tickets and open new one from WordPress Dashboard. They can also create and save re...
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Agent and managers WordPress user roles are provides to help manage support tickets using WP Ticket Enterprise....
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WP Ticket allows you to send notification emails to your customers and your staff to keep everyone posted on changes to tickets....
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WP Ticket allows to categorize and tag support tickets by priority, status, SLA, topics and more to let your team and customers find them faster. O...
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WP Ticket Pro and Enterprise additions come with private commenting system for support tickets. Support ticket comments do not get mixed up other W...
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WP Ticket Pro and Enterprise editions come with powerful frontend advanced and basic search forms. Search forms can be used by support teams and cu...
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WP Ticket offers many powerful customization options and tools from its plugin settings. In most cases, you can customize it without making changes...
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WP Ticket provides support agent specific dashboard in agent pages. The charts are drawn based on the tickets assigned to an agent and offers insig...
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Customers tend to create duplicate or dependent support tickets. Dependent tickets are the ones where a ticket resolution is dependent on another t...
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WP Ticket provides stacked and datagrid summary pages for tickets to help support team as well as customers to find what is important and relevant ...
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WP Ticket Smart Search addon helps you organize and search support ticket list in the WordPress Dashboard. You can sort column display order, sort ...
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WP Ticket Incoming Email Addon allows you accept support tickets from incoming email. It can process also customer replies as ticket comments, assi...
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WP Ticket Recent Ticket and Comment widgets can be used to let customers know which tickets are active and which tickets are received recently. You...
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WP Ticket is a customer support ticket and helpdesk system built around WordPress. This video introduces WP ticket based on a set of common use cas...
Last modified 2 years ago
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One of the major benefits of using a dedicated customer support system compared to email based support is the ability to use ticket statuses. The ticket statuses show the milestones or journey that a support ticket goes through before it gets resolved. The ticket statuses...