Last modified by eMDPlugins - 11 months ago
27 Views
1 min read
Last modified by M. Dara Duman - 2 years ago
14 Views
Less than a minute read
Yes. We offer fully managed cloud hosting for businesses around the world. Please open a support ticket to get started.
Last modified by M. Dara Duman - 2 years ago
8 Views
Less than a minute read
Yes. Please fill out our private demo request form to schedule a one-on-one, personalized demo with full WordPress admin dashboard access. Checkout the plugin menu on the top of your screen for the link.
Last modified by eMDPlugins - 2 years ago
24 Views
1 min read
To better understand what's causing errors or warnings in your site, we may ask you to turn on debugging in your WordPress site. To turn on debugging, the following code should be written in your
After we receive your purchase confirmation, one of our solution specialists is tasked to identify and resolve the issue to your satisfaction. All expert support requests are implemented as mini projects. After our solution specialist identified issue(s) and possib...
Last modified by eMDPlugins - 2 years ago
12 Views
Less than a minute read
Expert support is implemented as mini projects at a fixed price basis. To start up a expert support service project, you need to purchase the initial, non-refundable support hour at the rate advertised in the priority support purchase page. The initial, non-refundable sup...
Last modified by eMDPlugins - 2 years ago
8 Views
1 min read
Priority support is designed to resolve site specific, theme related issues.  Theme related issues are usually caused by  obstructive code, uno...
Last modified by eMDPlugins - 2 years ago
12 Views
Less than a minute read
Please login if you have an account. We will auto-fill all your information. Select "Presales Questions" from the topics field Select the product you need support from the Products field To include a screenshot to your ticket ...
Last modified by M. Dara Duman - 2 years ago
57 Views
1 min read
We have a demo site for every Pro or Enterprise  WordPress plugin on our site. Our plugin demo sites always use the latest version of the software and are our benchmark for plugin related issues.  Any issue related to the look and feel and/or functionality of a plugin...
Last modified by eMDPlugins - 3 years ago
19 Views
Less than a minute read
No. We do not provide complementary support on issues related to third party plugins or themes. There are so many of them and it is not possible to resolve all of them. Identifying these issues and resolving them may take so much time and we're not willing to reflect the ...
Last modified by eMDPlugins - 2 years ago
18 Views
Less than a minute read
This error happens when you try to activate Pro Edition of your plugin while the community edition is active or vise versa. You can not activate the two different editions of the same plugin at the same time.Please deactivate the one that you do not want to use and...
Last modified by M. Dara Duman - 2 years ago
21 Views
1 min read
There could be many issues preventing your plugin function or look & feel as it does in the plugin's demo site. These issues mainly fall into the following categories:One or more plugins installed on your site are conflicting with our pluginThe th...
Last modified by eMDPlugins - 3 years ago
3 Views
Less than a minute read
We're a US based company and do not collect VAT. To be able to create your invoice with VAT number after your purchase:Login to your account and click on "Generate Invoice" linkEnter your company name, VAT number and other detailsClick on "Sa...
Last modified by eMDPlugins - 2 years ago
48 Views
Less than a minute read
Unfortunately, we do not offer phone support.In the following cases, paid expert service consultants may give you a call:To communicate a security issueTo confirm you are the legitimate account ownerTo get verbal authorization before a...
Last modified by eMDPlugins - 4 years ago
7 Views
Less than a minute read
When should I expect to receive a response from Free Support?
Last modified by eMDPlugins - 4 years ago
21 Views
Less than a minute read
How do I upgrade my plugin?
Last modified by eMDPlugins - 4 years ago
6 Views
Less than a minute read
How do I purchase a product?
Last modified by eMDPlugins - 2 years ago
9 Views
Less than a minute read
Where do I download my purchase(s)?
Last modified by eMDPlugins - 2 years ago
15 Views
Less than a minute read
Last modified by eMDPlugins - 4 years ago
6 Views
Less than a minute read
Do You Have A Phone Number?
Last modified by eMDPlugins - 4 years ago
3 Views
Less than a minute read
How do you provide support?
Last modified by eMDPlugins - 4 years ago
13 Views
Less than a minute read
What's the difference between Starter, Professional and Enterprise plugins?
Last modified by eMDPlugins - 4 years ago
3 Views
Less than a minute read
Can I resell WPAS generated plugins?
Last modified by eMDPlugins - 4 years ago
3 Views
Less than a minute read
Can I submit WPAS generated plugins to WordPress repository?
Last modified by eMDPlugins - 1 year ago
49 Views
Less than a minute read
Yes, we offer affordable customization packages to better match your needs.