Last modified 2 years ago
386 Views
1 min read
Was this information helpful?
Loading...Last modified 2 years ago
100 Views
Less than a minute read
Was this information helpful?
Yes. We offer fully managed cloud hosting for businesses around the world. Please open a support ticket to get started.
Last modified 2 years ago
89 Views
Less than a minute read
Was this information helpful?
Yes. Please fill out our private demo request form to schedule a one-on-one, personalized demo with full WordPress admin dashboard access. Checkout the plugin menu on the top of your screen for the link.
Last modified 2 years ago
131 Views
1 min read
Was this information helpful?
To better understand what's causing errors or warnings in your site, we may ask you to turn on debugging in your WordPress site. To turn on debugging, the following code should be written in your <a title="Editing wp-config.php" href="https://codex.wordpress.org/Ed...
Last modified 2 years ago
73 Views
1 min read
Was this information helpful?
After we receive your purchase confirmation, one of our solution specialists is tasked to identify and resolve the issue to your satisfaction. All expert support requests are implemented as mini projects. After our solution specialist identified issue(s) and possib...
Last modified 2 years ago
79 Views
Less than a minute read
Was this information helpful?
Expert support is implemented as mini projects at a fixed price basis. To start up a expert support service project, you need to purchase the initial, non-refundable support hour at the rate advertised in the priority support purchase page. The initial, non-refundable sup...
Last modified 2 years ago
108 Views
1 min read
Was this information helpful?
Priority support is designed to resolve site specific, theme related issues. Theme related issues are usually caused by obstructive code, uno...
Last modified 2 years ago
72 Views
Less than a minute read
Was this information helpful?
Please login if you have an account. We will auto-fill all your information.
Select "Presales Questions" from the topics field
Select the product you need support from the Products field
To include a screenshot to your ticket ...
Last modified 2 years ago
613 Views
1 min read
Was this information helpful?
We have a demo site for every Pro or Enterprise WordPress plugin on our site. Our plugin demo sites always use the latest version of the software and are our benchmark for plugin related issues. Any issue related to the look and feel and/or functionality of a plugin...
Last modified 2 years ago
105 Views
Less than a minute read
Was this information helpful?
No. We do not provide complementary support on issues related to third party plugins or themes. There are so many of them and it is not possible to resolve all of them. Identifying these issues and resolving them may take so much time and we're not willing to reflect the ...
Last modified 2 years ago
114 Views
Less than a minute read
Was this information helpful?
This error happens when you try to activate Pro Edition of your plugin while the community edition is active or vise versa. You can not activate the two different editions of the same plugin at the same time.Please deactivate the one that you do not want to use and...
Last modified 2 years ago
115 Views
1 min read
Was this information helpful?
There could be many issues preventing your plugin function or look & feel as it does in the plugin's demo site. These issues mainly fall into the following categories:One or more plugins installed on your site are conflicting with our pluginThe th...
Last modified 2 years ago
73 Views
Less than a minute read
Was this information helpful?
We're a US based company and do not collect VAT. To be able to create your invoice with VAT number after your purchase:Login to your account and click on "Generate Invoice" linkEnter your company name, VAT number and other detailsClick on "Sa...
Last modified 2 years ago
596 Views
Less than a minute read
Was this information helpful?
Unfortunately, we do not offer phone support.In the following cases, paid expert service consultants may give you a call:To communicate a security issueTo confirm you are the legitimate account ownerTo get verbal authorization before a...
Last modified 2 years ago
50 Views
Less than a minute read
Was this information helpful?
When should I expect to receive a response from Free Support?
Last modified 2 years ago
69 Views
Less than a minute read
Was this information helpful?
How do I purchase a product?
Last modified 2 years ago
98 Views
Less than a minute read
Was this information helpful?
Where do I download my purchase(s)?
Last modified 2 years ago
146 Views
Less than a minute read
Was this information helpful?
Can I trial a plugin?
Last modified 2 years ago
73 Views
Less than a minute read
Was this information helpful?
Do You Have A Phone Number?
Last modified 2 years ago
57 Views
Less than a minute read
Was this information helpful?
How do you provide support?
Last modified 2 years ago
68 Views
Less than a minute read
Was this information helpful?
What's the difference between Starter, Professional and Enterprise plugins?
Last modified 2 years ago
54 Views
Less than a minute read
Was this information helpful?
Can I resell WPAS generated plugins?
Last modified 2 years ago
64 Views
Less than a minute read
Was this information helpful?
Can I submit WPAS generated plugins to WordPress repository?
Last modified 2 years ago
466 Views
Less than a minute read
Was this information helpful?
Yes, we offer affordable customization packages to better match your needs.
Last modified 2 years ago
374 Views
1 min read
Was this information helpful?
Software Implementations are time-consuming processes that typically trigger frustration and unrest. We offer plugin installation service to alleviate issues that may occur. Our installation specialists make sure our products functions, looks and feels like the product de...