Last modified 1 year ago
348 Views
1 min read
Last modified 1 year ago
93 Views
Less than a minute read
Yes. We offer fully managed cloud hosting for businesses around the world. Please open a support ticket to get started.
Last modified 1 year ago
82 Views
Less than a minute read
Yes. Please fill out our private demo request form to schedule a one-on-one, personalized demo with full WordPress admin dashboard access. Checkout the plugin menu on the top of your screen for the link.
Last modified 1 year ago
122 Views
1 min read
To better understand what's causing errors or warnings in your site, we may ask you to turn on debugging in your WordPress site. To turn on debugging, the following code should be written in your <a title="Editing wp-config.php" href="https://codex.wordpress.org/Ed...
Last modified 1 year ago
68 Views
1 min read
After we receive your purchase confirmation, one of our solution specialists is tasked to identify and resolve the issue to your satisfaction. All expert support requests are implemented as mini projects. After our solution specialist identified issue(s) and possib...
Last modified 1 year ago
72 Views
Less than a minute read
Expert support is implemented as mini projects at a fixed price basis. To start up a expert support service project, you need to purchase the initial, non-refundable support hour at the rate advertised in the priority support purchase page. The initial, non-refundable sup...
Last modified 1 year ago
99 Views
1 min read
Priority support is designed to resolve site specific, theme related issues. Theme related issues are usually caused by obstructive code, uno...
Last modified 1 year ago
66 Views
Less than a minute read
Please login if you have an account. We will auto-fill all your information.
Select "Presales Questions" from the topics field
Select the product you need support from the Products field
To include a screenshot to your ticket ...
Last modified 1 year ago
560 Views
1 min read
Last modified 1 year ago
103 Views
Less than a minute read
This error happens when you try to activate Pro Edition of your plugin while the community edition is active or vise versa. You can not activate the two different editions of the same plugin at the same time.Please deactivate the one that you do not want to use and...
Last modified 1 year ago
108 Views
1 min read
There could be many issues preventing your plugin function or look & feel as it does in the plugin's demo site. These issues mainly fall into the following categories:One or more plugins installed on your site are conflicting with our pluginThe th...
Last modified 1 year ago
70 Views
Less than a minute read
We're a US based company and do not collect VAT. To be able to create your invoice with VAT number after your purchase:Login to your account and click on "Generate Invoice" linkEnter your company name, VAT number and other detailsClick on "Sa...
Last modified 1 year ago
562 Views
Less than a minute read
Unfortunately, we do not offer phone support.In the following cases, paid expert service consultants may give you a call:To communicate a security issueTo confirm you are the legitimate account ownerTo get verbal authorization before a...
Last modified 1 year ago
52 Views
Less than a minute read
How do you provide support?
Last modified 1 year ago
63 Views
Less than a minute read
What's the difference between Starter, Professional and Enterprise plugins?
Last modified 1 year ago
48 Views
Less than a minute read
Can I resell WPAS generated plugins?
Last modified 1 year ago
58 Views
Less than a minute read
Can I submit WPAS generated plugins to WordPress repository?
Last modified 1 year ago
44 Views
Less than a minute read
When should I expect to receive a response from Free Support?
Last modified 1 year ago
63 Views
Less than a minute read
How do I purchase a product?
Last modified 1 year ago
91 Views
Less than a minute read
Where do I download my purchase(s)?
Last modified 1 year ago
136 Views
Less than a minute read
Can I trial a plugin?
Last modified 1 year ago
66 Views
Less than a minute read
Do You Have A Phone Number?
Last modified 1 year ago
426 Views
Less than a minute read
Yes, we offer affordable customization packages to better match your needs.
Last modified 1 year ago
347 Views
1 min read
Software Implementations are time-consuming processes that typically trigger frustration and unrest. We offer plugin installation service to alleviate issues that may occur. Our installation specialists make sure our products functions, looks and feels like the product de...