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WP Ticket : Enterprise Edition
Enterprise Edition is engineered to transform service request management into a strategic advantage. Building upon the advanced foundation of the Professional edition, it introduces a sophisticated suite of tools for large-scale issue and project management. With integrated performance analytics, deep request insights, and precision time tracking, it is the definitive solution for organizations seeking to optimize complex support operations and deliver an elite level of customer service at scale.
FEATURES
Turn customer queries into revenue and streamline support with customer support plans
Shared Helpdesk Ticket Inbox
Mobile friendly support site
Event-based customer support automation
Time-based customer support automation
Spam protection for your customer support form
Allow file attachments in customer support
Frontend support ticket and agent profile editing
Help desk agent pages
Customer support client area
Role Based Helpdesk Access Control
Helpdesk field level access control
Group and tag support tickets
Efficient, consistent helpdesk conversations
Powerful helpdesk search forms
Extensive helpdesk customization options
Easy to Use Helpdesk Widgets
Get real-time insight into your helpdesk
Custom Customer Service Reports
Customer Support Checklist
Helpdesk Departments
Generate Revenue with customer Support
Summary Views
Get more work out of your agents
Instant Notifications
Custom Helpdesk Fields
Customize Your Ticket Forms
Promote collaboration among staff
Related Tickets
ADDONS
*INCLUDED* - Smart Search and Columns Addon
Streamline Customer Support Data with Bulk Synchronization
*INCLUDED* - Import/Export Addon
*INCLUDED* - Incoming Email Addon
*INCLUDED* - Canned Responses Addon
MailChimp Addon
WooCommerce Addon
Easy Digital Downloads Addon
Microsoft Active Directory/LDAP Addon
Upgrade Your Service Management Today!
Experience advanced features for efficient issue handling and improved customer satisfaction.