WP Ticket WordPress Plugin

Bring Your Customer Support to the Next Level With a Centralized Ticketing System

WP Ticket goes beyond just ticketing – it's a comprehensive hub for managing all your customer support needs. This best-in-class WordPress plugin empowers you to unify communication channels, centralize ticketing for seamless management, and empower agents to resolve issues efficiently. Boost customer satisfaction with a positive support experience, streamline internal workflows, and get started today with WP Ticket!

TOP FEATURES

Shared Helpdesk Ticket Inbox

Use the power of the collective knowledge and expertise of your helpdesk support team to solve customer issues and requests faster.

Event-based customer support automation

Execute one or more actions on specific support tickets as soon as an event happens.

Time-based customer support automation

Automate repetitive and common tasks on a time schedule freeing up more customer support time and effort to focus on helping customers.

Frontend support ticket and agent profile editing

Increase agent engagement, system adoption, productivity, and security of your support system.

Efficient, consistent helpdesk conversations

Make it easy for your agents to communicate with your customers.

Powerful helpdesk search forms

Allow your agents and customers to find support tickets in just a few clicks.

Get real-time insight into your helpdesk

Get a quick, real-time summary of the most important helpdesk metrics and identify issues easily.

Helpdesk Departments

Organize your support agents to resolve tickets faster.

Instant Notifications

Get notified and notify your customers and agents to know what's happening.

Custom Helpdesk Fields

Collect, search, and display additional information unique to your business.

OTHER FEATURES

Turn customer queries into revenue and streamline support with customer support plans

WP Ticket opens up new possibilities for revenue generation by seamlessly integrating with WooCommerce or Easy Digital Downloads, enabling the creation of customer support plans.

Mobile friendly support site

A slick and professional look and feel to offer exceptional customer support experience from any device.

Spam protection for your customer support form

Stop the spam bots by making your support ticket form spam-protected using reCAPTCHA and Honeypot automatically.

Allow file attachments in customer support

Allow customers and help desk agents to send each other attachments through the initial submissions and subsequent responses support tickets.

Help desk agent pages

Showcase the skills of your support team agents and build trust for your business with beautiful agent profile pages.

Customer support client area

Allow customers to access and submit their customer support tickets from the WordPress dashboard.

Role Based Helpdesk Access Control

Give helpdesk agents data access privileges matching their roles and responsibilities.

Helpdesk field level access control

Control the access rights of help desk fields by picking which fields can be edited or viewed by helpdesk agents or customers.

Group and tag support tickets

Label and group your support tickets on priority, status, topic, and more.

Extensive helpdesk customization options

Leverage powerful out-of-the-box customizations to deliver a personalized helpdesk experience.

Easy to Use Helpdesk Widgets

Provide a quick view of the recent helpdesk tickets and responses for customer support agents and customers for easier navigation and search.

Custom Customer Service Reports

Create customized helpdesk reports to focus on what’s important and share across your customer support team.

Customer Support Checklist

Manage and perform your helpdesk tasks, resolve your customer support tickets faster by creating to-do lists.

Generate Revenue with customer Support

Accept payments for solving customer support tickets

Summary Views

Summarize To Find Essential And Relevant

Get more work out of your agents

Expand what support agents can do through the plugin settings.

Customize Your Ticket Forms

Easily customize your help desk forms.

Promote collaboration among staff

Get help from other support team members to resolve tickets faster.

Related Tickets

Link similar support tickets to each other as related tickets.

ADDONS

Smart Search and Columns Addon

Find exactly what you need with the smart multi-conditional search.

Streamline Customer Support Data with Bulk Synchronization

The WP Ticket EMD Integrator addon facilitates efficient handling of customer support data across multiple instances or external systems, reducing manual tasks, minimizing errors, and focusing resources on resolving customer issues effectively.