Unleash the Potential of Custom Helpdesk Reports with WP Ticket

The WP Ticket Pro and Enterprise editions introduce a robust Visual Shortcode Builder, offering an intuitive solution for creating advanced reports effortlessly. This feature, accessible within the WP Ticket plugin settings, empowers users to generate insightful and customized reports, providing a comprehensive overview of support team performance.

Key Features of Visual Shortcode Builder:

1. Ease of Use:

   • The Visual Shortcode Builder is designed for simplicity, making the process of creating advanced reports user-friendly.
   • Users can navigate through the builder seamlessly to customize reports according to their specific requirements.

2. Customized Reports:

   • Tailor reports to your organization's needs by slicing and dicing helpdesk ticket information.
   • Create meaningful and personalized reports that offer valuable insights into support team performance.

3. Role-Based Access:

   • Reports are dynamically adjusted based on user roles.
   • Managers, for instance, have access to more extensive records compared to agents or subscribers.

4. Analytics Component (Enterprise Edition):

   • The Enterprise edition includes a powerful Analytics component integrated into the Visual Shortcode Builder.
   • Accessible under the standards option group, the Analytics component enables users to create custom dashboards with organization-specific calculations, crosstab reports, and more.

5. Flexible Filters:

   • Powerful filters are available within the Analytics component, allowing users to limit results based on various helpdesk fields.
   • This flexibility ensures that the generated reports align precisely with the desired criteria.

By leveraging the Visual Shortcode Builder and Analytics component, WP Ticket Pro and Enterprise editions empower organizations to derive meaningful insights from their support ticket data, facilitating informed decision-making and enhanced performance evaluation.