Narrow down results precisely to find what you need

WP Ticket provides robust search, reporting, and customization capabilities for support tickets, agents, and to-do lists. Here are some key features:

Search Functionality:

• Perform searches using multiple criteria with support for various search operators.
• Conduct advanced searches to find specific information, such as tickets assigned to a particular agent, in-progress status tickets with critical priority, tickets with a due date today, agent assigned to a ticket, to-do items for a ticket, and completed to-do items.

Custom Reports:

• Create custom reports based on your specific needs and criteria.
• Generate reports like identifying all support tickets assigned to an agent, finding in-progress status tickets with critical priority, or locating tickets with a due date today.

Saved Searches and Dynamic Filters:

• Save regularly performed searches as custom reports for quick access.
• Create and save dynamic filters to track changes over time and focus on what's important.

Export Options:

• Export search results to PDF or CSV formats for external use or record-keeping.

List Configuration:

• Easily configure the display of support tickets, agents, and to-do lists by selecting the columns to be shown when viewing entries.
• Sort entries based on specific fields for better organization.

In essence, WP Ticket empowers users to efficiently manage and analyze support-related data by providing a comprehensive set of search, reporting, and customization tools. These features contribute to enhanced productivity and streamlined workflows within the customer support system.