Leverage the power of out-of-the-box customizations

WP Ticket, the customer support WordPress plugin, provides powerful customization options through its software settings, offering flexibility without the need for extensive development efforts. The customization process is user-friendly, allowing administrators to make adjustments with just a few clicks.

Here are some key customization features available in WP Ticket:

1. Field, Taxonomy, and Relationship Management:

   • Administrators can easily enable or disable any field, taxonomy, or relationship, both in the backend and frontend. This includes customization of support ticket entry and search forms.

2. Access Control for Frontend Forms:

   • Access to frontend support ticket entry and search forms can be restricted to logged-in users only, or opened to everyone by displaying login and registration web forms as needed.

3. Page Templates and Layout:

   • Administrators have the flexibility to set plugin page templates to the sidebar on the left, sidebar on the right, or full-width. This can be achieved without modifying the theme's template files.

4. Page Slug Configuration:

   • The base page slugs for various elements like tickets, agents, priorities, SLAs, topics, statuses, and tags can be configured. Additionally, administrators can enable or disable page navigation on archive or taxonomy pages.

5. Developer Tools and Options:

   • To minimize conflicts with third-party products, WP Ticket provides useful developer tools and options. Developers can add custom CSS rules and JavaScript code to modify specific plugin functionalities, ensuring that customizations remain intact even after software updates.

By offering these customization features, WP Ticket empowers administrators to tailor the helpdesk software to their specific needs, providing a seamless and personalized customer support experience.