Effortless Email Integration with Wp Ticket Incoming Email Addon

WP Ticket offers an efficient email-to-ticket conversion feature, automating the transformation of user emails into customer support tickets. Here are the key functionalities of this feature:

1. Automatic Conversion:

   • User emails are automatically converted into support tickets, streamlining the process of capturing customer queries.

2. File Attachment Processing:

   • The system is equipped to process file attachments that come with the incoming emails.

3. Spam Protection and Authorization:

   • Robust measures are in place to protect against spam and unauthorized ticket creation.
   • Email pins, authorized addresses, and banned file names contribute to ensuring the authenticity of the tickets.

4. Email Protocols:

   • Supports both IMAP and POP3 protocols, with or without SSL/TLS encryption.

5. Scheduled Email Retrieval:

   • Set intervals for the system to pull emails, allowing for regular and timely processing.

6. Email Deletion Options:

   • Flexibility to choose whether to retain or delete emails after converting them into tickets.

7. User Submission Control:

   • Option to allow submissions from visitors, site users, or both, providing customization based on your requirements.

8. Default Subject Handling:

   • Set a default subject for emails that arrive without any subject line.

9. Ticket Post Status Configuration:

   • Customize the post status for tickets created by site users and visitors separately.

10. Shortcodes for Categorization:

    • Use shortcodes to categorize emails or set specific values, adding a layer of organization to the ticketing system.

11. Activity History Recording:

    • Keep a record of email processing activities, including errors and validations, for better monitoring and troubleshooting.

The email-to-ticket conversion feature enhances the automation of ticket creation, making it seamless and efficient for both users and support agents.