Last modified by eMDPlugins - 12 months ago
Less than a minute read
Users are not able to post a response to a ticket as there is no “Leave a Reply” section of textbox available.
If a ticket is still open or need customers to submit their comments, you must enable comments in WP Ticket by checking Allow Comments per ticket under Discussion box. If the Discussion box is not visible, check Screen options tab (on the top right of your edit screen) if it is enabled there. You can also enable comments for all new tickets by Settings > Discussion > Check Allow people to post comments on new articles.
Was this information helpful?
How can I add or remove topics, priority and status terms? ProductsHow can I edit a published ticket? ProductsHow can I customize search ticket forms? ProductsHow can I customize open a ticket form? ProductsHow can customers open tickets? ProductsHow can I or customers search tickets on the frontend? ProductsHow can I display the list of tickets in tabular format? ProductsHow can I set up WP Ticket? Products