Provide excellent support for happy customers and lower service costs.
Use the power of the collective knowledge and expertise of your helpdesk support team to solve customer issues and requests faster.
Execute one or more actions on specific support tickets as soon as an event happens.
Automate repetitive and common tasks on a time schedule freeing up more customer support time and effort to focus on helping customers.
Increase agent engagement, system adoption, productivity, and security of your support system.
Make it easy for your agents to communicate with your customers.
Allow your agents and customers to find support tickets in just a few clicks.
Get a quick, real-time summary of the most important helpdesk metrics and identify issues easily.
Organize your support agents to resolve tickets faster.
Get notified and notify your customers and agents to know what's happening.
Collect, search, and display additional information unique to your business.
I purchased the Enterprise version of WP Ticket to support incoming email from clients (apparently also available as extension to free version), as my previous ticket plugin was no longer supporting incoming email communications on our WPEngine host. The WP Ticket developer diagnosed the problem (which several hours with WPEngine support techs had failed to do), and fixed it immediately in a revised version. I’m very happy with their level of support, and the plugin itself appears well thought out with good customization/extensibility.doctorproctor –
Very simple and easy to use support ticket plug in. I needed some help due to some issues with an upgrade and support responded immediately and helped me solve the issue. Highly recommended if you are looking for a wordpress dashboard support system.stevelack –
The plugin covers all the bases. Easy to use and great tool for support service.celito –
A 5% increase in customer retention increases profits up to 95%. Get started Now!