WP Ticket Professional
WordPress Plugin
Provides an advanced service request management solution with request analytics and custom reporting
  • Define, categorize, tag tickets for efficient problem resolution.
  • Provide private, public, or mixed ticket support.
  • Assign responsibility and monitor resolution progress.
  • Monitor service performance and control service costs.
  • Role based content access for customers, managers, and staff.
  • Deliver insight with built-in or custom detailed reports.
  • Create custom email notifications to keep customers and employees updated.

Pro Dashboard with Advanced Widgets

Get a real-time, system-wide view of how quickly and efficiently tickets are resolved. You can drag and drop or disable widgets to customize your dashboard. Staff and Manager dashboards display user specific counts, charts and content.

Client area for Subscriber users

WP Ticket Pro edition includes a client area. All logged-in users who are assigned to "Subscriber" role can:
  • Access to the self-authored tickets.
  • Publish new tickets from the admin backend
  • View self-authored ticket list at the frontend
  • Filter through the self-authored tickets at the admin backend
  • Add Ticket comments for the self-authored tickets from the admin backend
  • Private ticket submit and search forms accessible to subscribers only.
  • Admin and manager users can manually create and assign tickets to subscriber users

Creating Tickets Anywhere Anytime

  • Create tickets from admin area or front-end forms anywhere anytime.

    Private ticket submit and search forms requiring users to login are available.

  • Customers do not need to login or have a user account to open tickets. Responsive interface allows usage of any device to open tickets.
  • Users assigned to subscriber role can see all publicly available tickets and self-authored tickets.

Search Tickets with Filters

Search tickets from the admin area or using front-end search form. An advanced search form with search operators is provided for Managers and Staff. Customers can search tickets from front end using Ticket ID or email address. Email address based searches displays ticket history.

Get Insight through Request Analytics

Analyze key performance indicators to get insight on help desk performance, agent performance and work load. The following charts and widgets provided out of box:

  • Ticket Counts By Topic.
  • Ticket Counts By Priority.
  • Tickets Counts By Service Level Agreement
  • Ticket Counts By Assignee By Status.
  • Ticket Counts By Priority By Status.
  • Ticket Counts By Assignee By Priority.
  • Ticket Infocircles for pending, critical, and in progress tickets.

Create and display custom fields

  • Create custom fields to better represent your Agents and Tickets data
  • Custom fields are displayed in the Details tab of respective agent or ticket
  • Custom fields can be used in search or submit forms(disabled by default)
  • Update or delete custom fields per agent or ticket basis
  • Unlimited number of custom fields can be created
Configuration is included to support this extension - sold separately

Use Canned Responses for faster resolutions

  • Respond to common questions or cases with predetermined responses.
  • Create and manage unlimited canned responses.
  • Categorize canned responses based on the criteria relevant to your organization.
  • Filter through canned responses for easy access to the one you need.
  • Customize your message with ticket attribute tags.
  • Faster message delivery with intuitive interface.
 WordPress plugin - WP TicketUse Canned Responses For Faster Resolutions
 WordPress plugin - WP TicketSummarize To Find Essential And Relevant

Summarize to find essential and relevant

Access to essential information faster using contextually colored tickets in the front-end and admin area.

Get notified when needed

Get notifications on when things created, changed, or deleted. Disable when not needed.Creating custom email notifications keeps your staff and users updated on their tickets. Out of the box, the following notifications are provided:

  • New Ticket Comment: Sends notification to customer or assignee when a new comment added or changed.
  • New Ticket Assigned: Sends notification to staff member when a new ticket assigned to him or her by a manager member.
  • Ticket Change: Sends notification to customer when submitted ticket got updated (such as priority or status change) by a staff member.

Create Custom Reports

  • Create and publish your custom reports using Visual Shortcode Builder.
  • Use Analytics module to do calculations such as counts, averages etc.
  • Can be used in any page by clicking on WPAS button.
  • Use multiple filters to match the content to be displayed
  • The report displayed is adjusted based on the user roles. For example; managers see more records than agents or subscribers.
 WordPress plugin - WP TicketRole Based Ticket Access

Role based ticket access

WP Ticket Professional is designed to ensure only authorized employees perform certain operations. Role based ticket content access allows manager and staff members to focus on task at hand and protect your organization from unauthorized content access.

 WordPress plugin - WP TicketAccept Tickets From Emails
Configuration is included to support this extension - sold separately

Accept tickets from emails

  • Deleting emails after creating Tickets
  • Setting maximum number of emails to post: a handy feature exp; if you want to accept specific number of Tickets.
  • Protection against spam or unauthorized Ticket creation using email pins, authorized addresses, and banned file names.
  • Allowing visitors(users who do not have publish capability) to create Tickets via email
  • Setting default subject for email without any subject line.

  • Setting separate Ticket post statuses for users and visitors.
  • Using shortcodes to categorize emails or to set values.

Email processing activity history is recorded for processing errors or validations.

Collaborate for faster and effective resolution

Front end and admin area commenting system allows effective and efficient collaboration leading ticket resolutions. Commenting system also centralize request conversations to better track resolution progress.

WP Ticket professional comes with custom commenting system which allows creating of private comments. Ticket comments are not mixed with WordPress post or page comments and accessed through its own menu.

Custom commenting also color flags responses based the user's role hence visually allowing to see who commented last to better locate tickets which need action from your side.

 WordPress plugin - WP TicketImport or export tickets and related records from/to CSV files using WP Ticket Pro WordPress plugin Operations screen

Import/Export/Reset from CSV

Administrators can bulk update, import, export or reset existing tickets, agents and their relationships with each other (exp. ticket assignee) from/to CSV files using Operations screens.

Configuration is included to support this extension - sold separately

Integrate with WooCommerce

  • Connect WooCommerce orders and/or products to tickets frontend and backend
  • Display related WooCommerce orders and/or products on single ticket pages and list.
  • Integrate Tickets with WooCommerce my account page
  • Support pre-sales type ticket submissions
  • Provide insight on product quality and development
 WordPress plugin - WP TicketWP Ticket Pro WooCommerce Extension allows displaying of connected customer orders and products ordered in tickets pages
Configuration is included to support this extension - sold separately

Integrate with Easy Digital Downloads

  • Connect Easy Digital Downloads purchases and/or downloads to tickets frontend and backend
  • Display related Easy Digital Downloads purchases and/or downloads on single ticket pages and list.
  • Integrate Tickets with Easy Digital Downloads my account page
  • Support pre-sales type ticket submissions
  • Provide insight on download quality and development
  • Supports Easy Digital Downloads Software Licensing extension
 WordPress plugin - WP TicketSupport Ticket Professional Easy Digital Downloads Extension allows displaying of connected customer orders and products ordered in tickets pages

Full documentation

Extensive documentation on the functionality of WP Ticket Professional is accessible online. In addition, a glossary of terms, concepts, relationships is included in the "Glossary" tab of app settings in the admin area for further clarification. Click for WP Ticket Professional Documentation.

Bring your own theme

WP Ticket Professional WordPress plugin is theme agnostic. Most well-written WordPress themes can be used without making any modifications.

Translate to your own language

WP Ticket Professional WordPress plugin can be translated into any language by using your favorite .po file editor. Click for WP Ticket Professional Documentation.

VersionV3.0.0
AuthoreMarket Design
Publish Date2014-12-14
Last Updated2017-03-20
3.0.0
NEW Ability to set page templates for ticket and staff single pages. Options are sidebar on left, sidebar on right or full width
NEW EMD Widget area to include sidebar widgets in plugin pages
NEW Ability to enable/disable any field, taxonomy and relationship from backend and/or frontend
NEW Ability to add custom CSS in plugin\'s frontend pages
NEW Ability to remove access restrictions on frontend for tickets
NEW Ability to limit ticket search and entry forms to logged-in users only from plugin settings.
NEW Added ability to permanently delete plugin related data from plugin settings
NEW Added ability to recreate installation pages from plugin settings
2.9.0
NEW Added configuration for Easy Digital Downloads WP Ticket extension
Fixed misc minor issues
Added Begins, Ends and Word search operators to search forms
Added Subject fields to Advanced search form
2.8.1
Misc. bug fixes and improvements
2.8.0
NEW Added configuration for WooCommerce WP Ticket extension
NEW Added ability to add custom fields for staff and tickets
Small GUI improvements and fixes
NEW Added limit by to chart data in Visual Short Code Builder
NEW Support Ticket list datagrid
Moved Staff entity under Tickets menu
2.7.1
NEW Added ability to covert private tickets to public tickets; available for admins, managers, and staff
Consolidated Ticket attributes in 3 tabs
2.7.0
NEW Added ability to display tickets to public using support_ticket shortcode
Changed search results and ticket list view sorting by last updated
NEW Added ability for admin and manager users to set author of tickets allowing ticket creation by staff for users
NEW Added ticket view support for Subscriber users; permitting logged in user tickets
Fixed minor bugs and upgraded the libraries
2.6.0
NEW Added Submit Ticket page for registered admin, manager, and staff users
NEW Added Search Ticket page for registered admin, manager, and staff users
Fixed admin settings page translation issue in which translated strings were messing up the screen structure
Fixed issues related to WordPress 4.3 upgrade
2.4.0
Fixed the issue related to the views not getting displayed to public user after a ticket author change
Fixed issue on allview css naming issue
2.3.0
NEW Added comment tag to notification email templates so that comment history can be sent to user and/or agent
NEW Ability to enable or disable required fields in the frontend forms
Fixed coloring for wp ticket priority and status
Fixed minor translation issues
Fixed php compability
2.1.0
Fixed the issue related to some taxonomies not displaying in the admin backend
Fixed the issue on not being able to filter multiple relationships in the admin backend
2.0.1
Fixed search tickets advanced form
2.0.0
Added settings page for form customization such enable/disable fields, captcha and change field sizes
Removed unnecessary fields from the ticket list page
Made some fields optional so that they can be disabled
Fixed some minor bugs to improve stability
1.4.0
NEW User can select a ticket comments as private; useful for private info submitted in comments
NEW Added a ticket form with No captcha; useful for intranet users who are not logged in
NEW Added class names to Support Ticket list view
Fixed Misc minor issues
1.3.0
NEW Added a "Ticket List" view page with Visual Shortcode Builder enabled
Fixed translation issue on search tickets result page
1.2.0
Added Staff Archive page matching UI style
Added the required configuration for WPAS canned responses extension
1.1.0
Fixed Misc bugs
Added the required configuration for WPAS incoming email extension
1.0.0
Initial release

Features

Community Pro Lite Pro
(This plugin)
Enterprise
Ticket Counts By Assignee By Status  
Ticket Counts By Status  
Ticket Counts By Topic  
Ticket Counts By Priority  
Ticket Counts By SLA  
Ticket Counts By Assignee By Priority  
Ticket Counts By Priority By Status  
Time Spent Per Ticket By Assignee   
Time Spent By SLA   
Ticket Counts By Status By Created Date Last 4 Weeks   
Ticket Counts By Products By Priority  
Ticket Counts By Product By Status  
Ticket Counts By Products By Created Date Last 4 Weeks  
Ticket Counts By Downloads By Priority  
Ticket Counts By Downloads By Status  
Ticket Counts By Downloads By Created Date Last 4 Weeks  

Features

Community Pro Lite Pro
(This plugin)
Enterprise
Ticket - Response 
Response 

Features

Community Pro Lite Pro
(This plugin)
Enterprise
Staff   
Manager 
Agent  
Agent   
Shop Manager  

Features

Community Pro Lite Pro
(This plugin)
Enterprise
Agent  
Ticket
Staff   
To-do List   
Ability to add Staff custom fields   
Ability to add Ticket custom fields
Ability to add Agent custom fields  
Ability to add To-do List custom fields   

Features

Community Pro Lite Pro
(This plugin)
Enterprise
Open a Ticket
Search Tickets - Advanced  
Search Tickets

Features

Community Pro Lite Pro
(This plugin)
Enterprise
Ticket Overview  

Features

Community Pro Lite Pro
(This plugin)
Enterprise
Registered User Submit Ticket
Registered User Search Ticket
Registered User Advanced Search Ticket  

Features

Community Pro Lite Pro
(This plugin)
Enterprise
New Ticket Comment - Ticket 
New Ticket Assigned - Staff   
Ticket Change - Ticket  
New Ticket - Ticket
New Ticket Assigned - Agent  

Features

Community Pro Lite Pro
(This plugin)
Enterprise
Tickets Assigned to Assignee   
Related Tickets to Related Tickets with Relation Type   
Tickets Assigned to Assignee  
To-do List to Tickets   
Related Tickets with Relation Type   

Features

Community Pro Lite Pro
(This plugin)
Enterprise
Ticket - Single View 
Tickets - Archive View 
Ticket Priority - Taxonomy View 
Ticket Topics - Taxonomy View 
Ticket Status - Taxonomy View 
Ticket Tag - Taxonomy View 
Ticket List
Single Agent - Single View  
Archive Agent - Archive View  
Ticket Sla - Taxonomy View  
Single Staff - Single View   
Archive Staff - Archive View   
Single Ticket - Single View   

Features

Community Pro Lite Pro
(This plugin)
Enterprise
Priority 
Sla  
Status 
Ticket Tag  
Topic 
Priority(Ticket)
Status(Ticket)
Ticket Tag(Ticket) 
Topic(Ticket)
Sla(Ticket)  

Features

Community Pro Lite Pro
(This plugin)
Enterprise
Recent Tickets displayed at Frontend Sidebar
Recent Tickets displayed at Wp Ticket Dashboard  
Ticket Comments displayed at Frontend Sidebar 
Recent Tickets displayed at WordPress Dashboard