Support Ticket Professional
WordPress Plugin
Provides a Robust service request management solution with custom reporting through Visual Shortcode Builder
  • Define, categorize, tag tickets for efficient problem resolution.
  • Provide private, public, or mixed ticket support.
  • Assign responsibility and monitor resolution progress.
  • Monitor service performance.
  • Role based content access for customers, managers, and staff.
  • Create custom email notifications to keep customers and employees updated.

Quick and easy service request management

loading...

Support Ticket offers a robust service request management system with all-device friendly frontend, multi-event notifications, multi-role content access, and more to fit the needs of most organizations.

Creating Tickets Anywhere Anytime

Create tickets from admin area or front-end forms anywhere anytime. Customers do not need to login or have a user account to open tickets.

Private ticket submit and search forms requiring users to login are available.

Responsive interface allows usage of any device to open tickets.

Search Tickets with Filters
Search tickets from the admin area or using front-end search form. An advanced search form with search operators is provided for Managers and Staff in the admin area. Customers can search tickets from front end using Ticket ID or email address. Email address based searches displays ticket history.
Create and display custom fields
  • Create custom fields to better represent your Agents and Tickets data
  • Custom fields are displayed in the Details tab of respective agent or ticket
  • Custom fields can be used in search or submit forms(disabled by default)
  • Update or delete custom fields per agent or ticket basis
  • Unlimited number of custom fields can be created
Get notified when needed

Get notifications on when things created, changed, or deleted. Disable when not needed.Creating custom email notifications keeps agents and users updated on their tickets. Out of the box, the following notifications are provided:

  • New Ticket Comment: Sends notification to customer or assignee when a new comment added or changed.
  • New Ticket Assigned: Sends notification to staff member when a new ticket assigned to him or her by a manager member.
  • Ticket Change: Sends notification to customer when submitted ticket got updated such as priority or status change.
 WordPress plugin - Support TicketGet Notified When Needed
Configuration is included to support this extension - sold separately
Use Canned Responses for faster resolutions
  • Respond to common questions or cases with predetermined responses.
  • Create and manage unlimited canned responses.
  • Categorize canned responses based on the criteria relevant to your organization.
  • Filter through canned responses for easy access to the one you need.
  • Customize your message with ticket attribute tags.
  • Faster message delivery with intuitive interface.
 WordPress plugin - Support TicketUse Canned Responses For Faster Resolutions
Create Custom Reports
  • Create and publish your custom reports using Visual Shortcode Builder.
  • Use Analytics module to do calculations such as counts, averages etc.
  • Can be used in any page by clicking on WPAS button.
  • Use multiple filters to match the content to be displayed
  • The report displayed is adjusted based on the user roles. For example; managers see more records than agents or subscribers.
 WordPress plugin - Support TicketSummarize To Find Essential And Relevant
Summarize to find essential and relevant
Access to essential information faster using contextually colored tickets in the front-end and admin area.
 WordPress plugin - Support TicketRole Based Ticket Access
Role based ticket access

Support Ticket is designed to ensure only authorized employees perform certain operations. Role based ticket content access allows manager and agents to focus on task at hand and protect your organization from unauthorized content access.

Import/Export/Reset from CSV

Administrators can bulk update, import, export or reset existing tickets, agents and their relationships with each other (exp. ticket assignee) from/to CSV files using Operations screens.

 WordPress plugin - Support TicketImport or export tickets and related records from/to CSV files using Operations screen
 WordPress plugin - Support TicketAccept Tickets From Emails
Configuration is included to support this extension - sold separately
Accept tickets from emails
  • Automatically convert user email into content.
  • Process email file attachments as part of content.
  • Utilize multiple inbound email addresses for content separation.
  • Protect against spam posting attempts through multiple validation.
  • Set values of postings using shortcodes.
  • Can be used with any WPAS app.
 WordPress plugin - Support TicketFull Internationalization (I18n)
Full internationalization (i18n)
Support Ticket like any other WPAS apps can be translated into any language by using your favorite .po file editor.
Configuration is included to support this extension - sold separately
Integrate with WooCommerce
  • Connect WooCommerce orders and/or products to tickets frontend and backend
  • Display related WooCommerce orders and/or products on single ticket pages and list.
  • Integrate Tickets with WooCommerce my account page
  • Support pre-sales type ticket submissions
  • Filter tickets by product or order
 WordPress plugin - Support TicketSupport Ticket WooCommerce Extension allows displaying of connected customer orders and products ordered in tickets pages
Configuration is included to support this extension - sold separately
Integrate with Easy Digital Downloads
  • Connect Easy Digital Downloads purchases and/or downloads to tickets frontend and backend
  • Display related Easy Digital Downloads purchases and/or downloads on single ticket pages and list.
  • Integrate Tickets with Easy Digital Downloads my account page
  • Support pre-sales type ticket submissions
  • Supports Easy Digital Downloads Software Licensing extension
 WordPress plugin - Support TicketSupport Ticket Professional Easy Digital Downloads Extension allows displaying of connected customer orders and products ordered in tickets pages

Full documentation

Extensive documentation on the functionality of Support Ticket Pro-Lite is accessible online. In addition, a glossary of terms, concepts, relationships is included in the "Glossary" tab of app settings in the admin area for further clarification. Click for Support Ticket Pro-Lite Documentation.

Bring your own theme

Support Ticket Pro-Lite WordPress plugin is theme agnostic. Most well-written WordPress themes can be used without making any modifications.

Translate to your own language

Support Ticket Pro-Lite WordPress plugin can be translated into any language by using your favorite .po file editor. Click for Support Ticket Pro-Lite Documentation.

VersionV2.9.0
AuthoreMarket Design
Publish Date2015-02-07
Last Updated2016-06-21
2.9.0
NEW Added configuration for Easy Digital Downloads WP Ticket extension
Fixed misc minor issues
2.8.1
Misc. bug fixes and improvements
2.8.0
NEW Added configuration for WooCommerce WP Ticket extension
NEW Added ability to add custom fields for agents and tickets
Small GUI improvements and fixes
Fixed Support Ticket list table to show all in pagination
Upgraded Ticket list table to grid
2.7.2
Fixed the issue of previous and next links not working in some usecases
2.7.1
Added ability to create new public tickets or converti private tickets to public
Consolidated Ticket admin layout under 3 tabs
2.7.0
NEW Added ability to display tickets to public using support_ticket shortcode
Changed search results and ticket list view sorting by last updated
NEW Added ability for admin and manager users to set author of tickets allowing ticket creation by staff for users
NEW Added ticket view support for Subscriber users; permitting logged in user tickets
NEW Converted ticket list view page navigation to AJAX.
Fixed minor bugs and upgraded the libraries
2.6.0
NEW Added Submit Ticket page for registered admin, manager, agent user roles are supported
NEW Added Search Ticket page for registered admin, manager, agent user roles are supported
Fixed admin settings page translation issue in which translated strings were messing up the screen structure
Fixed issues related to WordPress 4.3 upgrade
2.1.0
Fixed the issue related to some taxonomies not displaying in the admin backend
Fixed the issue on not being able to filter multiple relationships in the admin backend
2.0.0
Added settings page for form customization such enable/disable fields, captcha and change field sizes
Removed unnecessary fields from the ticket list page
Made some fields optional so that they can be disabled
Fixed some minor bugs to improve stability
1.2.0
Fixed Filtering related issues in the admin backend
1.1.0
Added translation for "search results" and "support ticket" pages
NEW Added file icons which distinguishes different file attachment types to the frontend and backend.
NEW Added a comment icon which changes color depending on who last replied to the issue. Color codes; Black - No comments, Red -Customer replied, Green - Author replied
NEW Made latest comment reply attribute filterable so that you can search the issues/ticket you replied vs customer.
1.0.0
Initial release

Features

Community Pro Lite
(This plugin)
Pro Enterprise
Ticket Counts By Assignee By Status  
Ticket Counts By Status  
Ticket Counts By Topic  
Ticket Counts By Priority  
Ticket Counts By SLA  
Ticket Counts By Assignee By Priority  
Ticket Counts By Priority By Status  
Time Spent Per Ticket By Assignee   
Time Spent By SLA   
Ticket Counts By Status By Created Date Last 4 Weeks   
Ticket Counts By Products By Priority  
Ticket Counts By Product By Status  
Ticket Counts By Products By Created Date Last 4 Weeks  
Ticket Counts By Downloads By Priority  
Ticket Counts By Downloads By Status  
Ticket Counts By Downloads By Created Date Last 4 Weeks  

Features

Community Pro Lite
(This plugin)
Pro Enterprise
Ticket - Response 
Response 

Features

Community Pro Lite
(This plugin)
Pro Enterprise
Staff   
Manager 
Agent  
Agent   
Shop Manager  

Features

Community Pro Lite
(This plugin)
Pro Enterprise
Agent  
Ticket
Staff   
To-do List   
Ability to add Staff custom fields   
Ability to add Ticket custom fields
Ability to add Agent custom fields  
Ability to add To-do List custom fields   

Features

Community Pro Lite
(This plugin)
Pro Enterprise
Open a Ticket
Search Tickets - Advanced  
Search Tickets

Features

Community Pro Lite
(This plugin)
Pro Enterprise
Ticket Overview  

Features

Community Pro Lite
(This plugin)
Pro Enterprise
Registered User Submit Ticket
Registered User Search Ticket
Registered User Advanced Search Ticket  

Features

Community Pro Lite
(This plugin)
Pro Enterprise
New Ticket Comment - Ticket 
New Ticket Assigned - Staff   
Ticket Change - Ticket  
New Ticket - Ticket
New Ticket Assigned - Agent  

Features

Community Pro Lite
(This plugin)
Pro Enterprise
Tickets Assigned to Assignee   
Related Tickets to Related Tickets with Relation Type   
Tickets Assigned to Assignee  
To-do List to Tickets   
Related Tickets with Relation Type   

Features

Community Pro Lite
(This plugin)
Pro Enterprise
Ticket - Single View 
Tickets - Archive View 
Ticket Priority - Taxonomy View 
Ticket Topics - Taxonomy View 
Ticket Status - Taxonomy View 
Ticket Tag - Taxonomy View 
Ticket List
Single Agent - Single View  
Archive Agent - Archive View  
Ticket Sla - Taxonomy View  
Single Staff - Single View   
Archive Staff - Archive View   
Single Ticket - Single View   

Features

Community Pro Lite
(This plugin)
Pro Enterprise
Priority 
Sla  
Status 
Ticket Tag  
Topic 
Priority(Ticket)
Status(Ticket)
Ticket Tag(Ticket) 
Topic(Ticket)
Sla(Ticket)  

Features

Community Pro Lite
(This plugin)
Pro Enterprise
Recent Tickets displayed at Frontend Sidebar
Recent Tickets displayed at Wp Ticket Dashboard  
Ticket Comments displayed at Frontend Sidebar 
Recent Tickets displayed at WordPress Dashboard