Software Issue Manager Enterprise
WordPress Plugin
Provides enterprise level issue and project management solution for multi-role development teams.
  • Consolidate information and communications leading to issue resolution.
  • Deliver quick and easy access to the information needed.
  • Role based content access for managers, employees, and clients.
  • Assign responsibility and monitor progress from start to finish.
  • Gain insight through built-in or custom reports.
  • Support public, private or mixed project development

Get a bird's eye view through systemwide dashboard

  • Get real-time, system-wide insight on how quickly and efficiently issues are resolved
  • 23 dashboard widgets are available in the frontend and backend
  • Drag and drop or disable widgets to customize your dashboard
  • Individual dashboards are also available on any project or member page

Organize project teams for on time, on budget results

  • Enable your team to produce the required deliverables according to plan
  • Promote information flow, informed consent, decision escalation for faster issue resolutions
  • Assign work responsibilities, minimize redundancies, and leverage member skills
  • Get real time insight on member performance on issue resolutions through member specific dashboards
  • Encourage effective and efficient cooperation and collaboration on issue resolutions
  • Allow export of all or selected data points for external analysis

Multi dimensional issue views for faster issue resolutions

  • Offer a robust way of identifying and documenting issues that occur during your project's life cycle
  • Enable project team to evaluate, assess impact, and decide on a plan for resolution
  • Communicate issue status, category, priority, assignee and overall issue progress
  • Communicate related issues, other project issues, fix projects providing insight on issue resolutions impact on other issues
  • Issues can be shared by multiple projects
  • Allow export of all or selected issues for external analysis

Provide a unified location for all project related information

A SIM project is a collection of issues and identified by its name and version number. Projects can share issues and members. Projects can be grouped under programs.

  • Consolidate all project related information in a unified location
  • Provide a project specific dashboard to keep track of project progress
  • Communicate project status, priority, manager, start and end dates.
  • Communicate project issues, project members, issues fixed to keep everyone posted real time
  • Allow export of all or selected project related records for external analysis

Get insight on your products (SIM Pro and Enterprise only)

Enables 4 Easy Digital Downloads product related charts which can be displayed on a page or Software Issue Manager Dashboard when using Software Issue Manager Pro or Enterprise editions :

  • Issue count by product by priority: See how many Issues have been opened on which products and how they were rated by the staff
  • Issue count by product by category: See how many Issues have been opened on which products and on which categories such as bugs, improvements, tasks etc.
  • Issue count by product by status: See how many Issues created by product and their resolution status
  • Issue count by product by created date last 4 weeks: see the number of Issues opened on which products recently- handy feature for detecting issues related to recent events such as releases, version changes etc.
 WordPress plugin - Software Issue ManagerSoftware Issue Manager Easy Digital Downloads Extension WordPress Plugin - Related products section is displayed - SIM Pro and Enterprise

Drill down and across projects, issues and members

  • Allow multi dimensional searches on issue, project, or member records from front-end ajax enabled, responsive forms in the frontend or in the admin area.
  • Limit search results using search operators such as "equal to", "less than", "greater than" etc.
  • Enable or disable fields from plugin settings
  • Allow custom fields to be used in search forms
  • Offer ability to limit search form access to logged in users only from plugin settings

Summarize to get most relevant

  • Access to essential information faster using contextually colored member, project and issue views
  • Issues are further colored based on issue priority
  • Data grids are available for issues, members and projects
  • Matching taxonomy and archive views for all

Keep everyone posted when needed

  • Send optional notifications when project, issue and member records get created, changed, or deleted
  • Customize notification emails with tags and choose who gets notified
  • 14 optional admin and user notification events are available
  • Each notification email can further be customized to send messages different from the site's email

Create Custom Reports

  • Create and publish your custom reports using Visual Shortcode Builder.
  • Use Analytics module to do calculations such as counts, averages etc.
  • Can be used in any page by clicking on WPAS button.
  • Use multiple filters to match the content to be displayed
  • The report content is adjusted based on the user roles. For example; managers see more records than team members.

Create and display custom fields

  • Create and display custom fields to extend your issues, members and projects data
  • Issue, member and project custom field values can be updated or deleted by users
  • Unlimited number of custom fields can be created
  • Issue, member and project custom fields can be used in search or submit forms when enabled by the site administrators
  • Custom fields are by default displayed at the details tab of issue, member or project pages

Effective and efficient collaboration

  • Resolve issues efficiently and effectively through custom commenting system
  • Manage and access custom comments through its own menu
  • Enable teams to collaborate and communicate effectively through issue comments, project notes and member notes
  • Color flag issue, project or member responses based on the user's role and timing
  • Offer ability to provide private comment
  • Recent issue comments sidebar widget keeps everyone updated on issue resolutions regardless where they are on team website

Role based content access

SIM Enterprise is fully integrated with WordPress User Management system. Every member is mapped to a WordPress user to be able to provide role beased content access.

Project members can only access to records based on their organizational roles. For example, "Team Member" role holders can access to the issues that are self-reported, self-authored, project manager assigned, and the ones they participate in.

Users must belong to a role to access, submit and search projects, issues or members unless configured otherwise in the plugin settings.

The following roles are provided out-of-the-box:

  • Project Director
  • Project Manager
  • Team Member
  • Project Client

 WordPress plugin - Software Issue ManagerAccept Project Issues From Emails
$39.99 value included

Accept project issues from emails

  • Deleting emails after creating issues
  • Setting maximum number of emails to post: a handy feature exp; if you want to accept specific number of issues.
  • Protection against spam or unauthorized issue creation using email pins, authorized addresses, and banned file names.
  • Allowing visitors(users who do not have publish capability) to create issues via email
  • Setting default subject for email without any subject line.

  • Setting separate issue post statuses for users and visitors.
  • Using shortcodes to categorize emails or to set values.

Email processing activity history is recorded for processing errors or validations.

Bulk import or export from/to CSV

  • Offer bulk import or export existing issues, projects, or members and the relationships among them from/to CSV files
  • Checks against data integrity and app requirements
  • Allow to delete issue, member and project data selectively
  • Offer ability to backup and/or archive data records
  • Offer ability to sync with external systems using update functionality

Full customization from plugin settings

  • Designed to minimize theme related conflicts
  • Enable or disable any field, taxonomy or relationship from backend and/or frontend including frontend entry and search forms
  • Limit access to frontend entry and search forms to logged-in users only or open them to everyone. Display login and/registration on demand
  • Comes with EMD Widget area where you can display your sidebar widgets in plugin pages
  • Set plugin page templates to sidebar on left, sidebar on right or full-width without modifying your theme's template files
  • Set the base slug for issues, projects and/or members
  • Enable/disable page navigation in archive/taxonomy pages
  • Many useful admin tools for improving page load performance and cleaner output

See Additional Video

Full documentation

Extensive documentation on the functionality of Software Issue Manager Enterprise is accessible online. In addition, a glossary of terms, concepts, relationships is included in the "Glossary" tab of app settings in the admin area for further clarification. Click for Software Issue Manager Enterprise Documentation.

Bring your own theme

Software Issue Manager Enterprise WordPress plugin is theme agnostic. Most well-written WordPress themes can be used without making any modifications.

Translate to your own language

Software Issue Manager Enterprise WordPress plugin can be translated into any language by using your favorite .po file editor. Click for Software Issue Manager Enterprise Documentation.

AuthoreMarket Design
Publish Date2014-10-03
Last Updated2017-02-13
TWEAK issues can be reported by multiple members
NEW Added sender from email address to all notification emails
NEW Ability to disable user role based access per entity basis
FIXED CSV export of some relationships data was not producing all records
FIXED Contextual colors on issue archive and taxonomy pages were not displayed properly
FIXED Project and member comments were not getting displayed in the admin menu and comment counts were incorrect
NEW Added configuration for Easy Digital Downloads Software Issue Manager extension
NEW Added configuration for WooCommerce Software Issue Manager extension
NEW Consolidated issues and projects under projects menu
NEW Ability to set page templates for issue and project single pages. Options are sidebar on left, sidebar on right or full width
NEW EMD Widget area to include sidebar widgets in plugin pages
NEW Ability enable/disable any field, taxonomy and relationship from backend and/or frontend
NEW Ability to add custom CSS in plugin\'s frontend pages
NEW Ability to limit Issue search and entry forms to logged-in users only from plugin settings.
NEW Added ability to permanently delete plugin related data from plugin settings
NEW Added ability to recreate installation pages from plugin settings
Minor bug fixes and improvements
NEW Added ability to add custom fields to Projects
NEW Added ability to add custom fields to Members
NEW Added ability to add custom fields to Issues
Converted Project Issue table view to Grid with data export functionality
Misc bug fixes and improvements
WordPress 4.5.2 compatibility
Fixed project manager role member access capability
Fixed Issue, member, and project data grid css issues
NEW Added ability to convert private issues, projects, and members to public; available for all SIM roles excepts project clients
NEW Added public issue and project submit forms
NEW Added ability to set author of issues, projects, and members; available for all SIM roles excepts project clients.
NEW Converted issue list view page navigation to AJAX.
Fixed minor bugs and upgraded the libraries
Fixed WordPress 4.3 version related issues
Fixed notifications for issue entry
Fixed coloring for issue status and priorities
Updated entity links in notification emails to redirect to page directly if user is already logged in
NEW Added comment tag to notification email templates so that comment history can be sent to assignee and participants
NEW Ability to enable or disable required fields in the frontend forms
NEW Ability to export admin reports to CSV and PDF formats
NEW Replaced dropdowns in relationship accordions to tables with sorting and export capability. The records can be exported to CSV, MS Excel or MS Word
NEW Contextual coloring on relationship accordions based on issue priority(critical and major only)
Fixed the issue related to some taxonomies not displaying in the admin backend
Fixed the issue on not being able to filter multiple relationships in the admin backend
Added settings page for form customization such as enable/disable fields, captcha and change field sizes
Made some fields optional so that they can be disabled
Fixed some minor bugs to improve stability
NEW Added a Project Issues page which can be customized with Visual Shortcode Builder
Fixed attributes which are not enabled for translation in some views
Fixed file upload issue with files names including spaces
Fixed misc defects
Fixed search form operators for text attributes
Fixed standard view navigation paging issue
Added ability to create issues through emails
Included incoming email setup for Issues
Fixed the search operator type bug in search forms
Fixed Sidebar widget permission issue
Fixed BuddyPress Docs conflict
Fixed App Dashboard permissions
Fixed PHP Strict Standards Errors which became part of the E_ALL since PHP 5.4
Fixed a defect in date input fields
Fixed misc. minor defects
Initial release