- Respond to common questions or cases with predetermined responses.
- Create and manage unlimited canned responses.
- Categorize canned responses based on the criteria relevant to your organization.
- Filter through canned responses for easy access to the one you need.
- Customize your message with ticket attribute tags.
- Faster message delivery with intuitive interface.
Canned Responses Extension is a WordPress Plugin which increases representative productivity and response consistency by utilizing predetermined responses for common cases.
Extensive canned response list management helps you better organize.
- Navigate faster to find what you're looking for through advanced filters.
- Define unlimited canned responses to better match your business model
- Create and save predefined filters on canned response tags and categories
- Show, hide or sort canned response list columns
- Import from or export to CSV files and reset content; available for admins.
- Bulk manage canned response list in one location.
The canned responses extension can be used in the plugins listed in related plugins section and WP Ticket Community edition. Filters & Columns and Operations features shown above are not available when used with WP Ticket Community edition.
- A simple click inserts your response to the comment area
- Access to all your canned responses with one click
- Create new canned responses or edit existing ones.
- Numbered paged navigation is available for long lists
- Search using canned response categories or tags
- Search titles and/or content of your canned responses using search box
- Use tags for ticket fields in your canned responses to customize your message
- Initial Release