Easy to use and Powerful
Customer Support and Helpdesk
Powerful | Easy-to-use | Intuitive
|Powerful, best in class features|
Annual subscription starting from
All of our products are sold as yearly subscriptions which are automatically renewed unless cancelled during the subscription period. You will be charged for renewal within 24 hours prior to the end of the current subscription period. You can cancel the auto-renewal at any time from your account, however no refunds are available within the active subscription period.
Instant product updates
All product updates are provided free of charge to active license holders. Product updates cover possible improvements, new features, possible defect fixes and more to keep your investment in working condition at all times. You can download updates manually from your account or get updates automatically through WordPress dashboard plugins pages.
|1 year||1 year||1 year||1 year|
Excellent product support
Live product demo site
Feel free to take a look the product demo site to see how certain features can be implemented. The product demo site has always the latest version of the software installed.
Extensive product documentation
We provide detailed, step by step instructions for all our products for technical and non-technical users at our documentation site.
|Features & Add-Ons|
All your support tickets, customer support agents and customer information in one location.
Access team member information from anywhere, anytime
Automate repetitive and common tasks at specified intervals using Schedulers.
Prevent spam submissions with Smart Captcha and Honeypot automatically.
Allow customers to attach files and media with their support ticket submission.
Frontend ticket and profile editing
Increase agent engagement, system adoption, productivity and security of your support system.
Build trust for your business with beautiful profiles of your team or agents.
Allow customers to access their tickets from the WordPress dashboard.
Group your team into sections and assign roles so that they get to do what they need to.
Field based access
Pick and choose which fields can be edited or viewed by employees.
Label and group your tickets on priority, status, topic and more.
Make it easy for your agents to communicate with your customers.
Allow your agents and customers to find support tickets in just a few keystrokes.
Customize to make it your own through plugin settings.
Make life simpler for your support agents and customers with recent tickets and comments widgets.
See the complete picture with powerful support management dashboard.
Create reports to focus on what’s important to you and share across your team.
Manage and perform your tasks, resolve your support tickets faster.
Organize your support agents to resolve tickets faster.
Track your agents, improve your customer service and get happy customers.
Summarize To Find Essential And Relevant
Expand what support agents can do through the plugin settings.
Get notified and notify your customers and agents to know what's happening.
Store even more information about tickets and agents based on your needs.
Triggers helps support teams spend more time on providing solutions by automating many support processes.
Easily customize your help desk forms.
Get help from other support team members to resolve tickets faster.
Link similar support tickets to each other as related tickets.
Find exactly what you need with the smart multi-conditional search.
Import and sync your tickets,to-do lists and agents.
No more email mess! Turn your incoming customer support emails into support tickets.
Save time, effort and improve agent productivity.
Connect your support ticket form to MailChimp to grow your email list.
Connect your eCommerce orders and products to improve your team's efficiency and customer satisfaction.
Connect your orders and products to improve your team efficiency.
Sync your customer support team details from Active Directory/LDAP.
|Powerful, best in class features|
See the list of FAQs for WP Ticket WordPress Plugin Pricing below. Your question not listed? We're here to help.
Yes. If your organization grows and you need to upgrade your license, you can purchase a new license anytime from my accounts page. All license upgrades are prorated.
To upgrade your license:
- Login your account
- Under Purchase History Tab, click on View licenses link
- Click on View Upgrades button
- Pick the license you want to upgrade to and click on Upgrade License link
- Complete the check out process
In order to use our plugins, you must have a self-hosted WordPress site. Our software is designed and developed for businesses in mind. Although we optimize our software for performance considering limited hardware resources, cheap, shared hosting providers may not offer the performance you need. We recommend you to take a look what WordPress recommends before signing up for a hosting provider.
If you do not have a self-hosted WordPress site, we offer fully managed solutions for your business or organization for a flat monthly or yearly fee. Please contact us by opening a support ticket if you need fully managed solution.
Yes. All our plugins can be translated and localized to any language. Please check the localization section of your plugin documentation for details.
Yes. We offer customization, development and maintenance services to optimize your investment in our products. Lets get started.
To use one of our plugins on a WordPress multisite, you will need a license for each sub-site where you will be using it. For example:
- If you want to use it on 5 sites in a multisite then you will need a license for 5 sites.
- If your multisite contains 10 sites but you only want to use the plugin on 1 site, you will need a single site license.
You should enter the license key on the plugin settings page for each site where you want to use the plugin.
Yes. All subscriptions get renewed at a 10% discount annually. You can cancel your subscription from your account page. If you renew your license manually, 10% discount is not offered.
Yes. We're are a full service store. To help you before and after your purchase of our products, we offer:
- A fully functional demo site where the latest version of your plugin installed
- Free, fully functional starter edition to test the basic plugin functions in your own site
- Free and accessible presales support service
- Accessible product support service (valid license required)
- Expert support service to fix site specific issues related to third party products (check availability)
- Turn-key software installation and configuration service (check availability)
- Personalized, one-on-one, private demo service with admin access (select plugins only)
- Extensive plugin documentation and plugin knowledge base
- Live chat service for presales questions or simple directions (business hours only)
- On-boarding service for organizations having greater than 400 employees
- Dedicated account manager for organizations having greater than 400 employees
Yes, your subscription can be cancelled at anytime from your account page. Please follow the steps below:
- Login to your account
- Go to Subscriptions page
- You will see view invoice and cancel links under Actions column.
- Click on cancel link
You will retain access to support and updates until your license key expires, one year from the purchase date. Please note that once you cancel your subscription, you will lose access to the product updates and support.