Easy to use and Powerful
Customer Support and Helpdesk
WordPress Plugin

Powerful | Easy-to-use | Intuitive

Feature Starter Lite Pro Enterprise Custom
Powerful, best in class features
License Features
Annual subscription starting from
All of our products are sold as yearly subscriptions which are automatically renewed unless cancelled during the subscription period. You will be charged for renewal within 24 hours prior to the end of the current subscription period. You can cancel the auto-renewal at any time from your account, however no refunds are available within the active subscription period.
Instant product updates
All product updates are provided free of charge to active license holders. Product updates cover possible improvements, new features, possible defect fixes and more to keep your investment in working condition at all times. You can download updates manually from your account or get updates automatically through WordPress dashboard plugins pages.
1 year 1 year 1 year 1 year
Excellent product support
Access to our product support is free. You can read product related articles, tutorials and submit a support request at our support site. Paid customers get faster, proactive support; simply login to your account before you submit a support request.
Live product demo site
Feel free to take a look the product demo site to see how certain features can be implemented. The product demo site has always the latest version of the software installed.
Extensive product documentation
We provide detailed, step by step instructions for all our products for technical and non-technical users at our documentation site.
Features & Add-Ons
All your support tickets, customer support agents and customer information in one location.
Access team member information from anywhere, anytime
Automate repetitive and common tasks at specified intervals using Schedulers.
Prevent spam submissions with Smart Captcha and Honeypot automatically.
Allow customers to attach files and media with their support ticket submission.
Increase agent engagement, system adoption, productivity and security of your support system.
Build trust for your business with beautiful profiles of your team or agents.
Allow customers to access their tickets from the WordPress dashboard.
Group your team into sections and assign roles so that they get to do what they need to.
Field based access
Pick and choose which fields can be edited or viewed by employees.
Label and group your tickets on priority, status, topic and more.
Make it easy for your agents to communicate with your customers.
Allow your agents and customers to find support tickets in just a few keystrokes.
Customize to make it your own through plugin settings.
Make life simpler for your support agents and customers with recent tickets and comments widgets.
See the complete picture with powerful support management dashboard.
Create reports to focus on what’s important to you and share across your team.
Manage and perform your tasks, resolve your support tickets faster.
Organize your support agents to resolve tickets faster.
Track performance of your support agents, improve your customer service and get happy customers.
Summarize To Find Essential And Relevant
Expand what support agents can do through the plugin settings.
Get notified and notify your customers and agents to know what's happening.
Collect, search, and display additional information unique to your business.
Triggers helps support teams spend more time on providing solutions by automating many support processes.
Easily customize your help desk forms.
Get help from other support team members to resolve tickets faster.
Link similar support tickets to each other as related tickets.
Find exactly what you need with the smart multi-conditional search.
Import and sync your tickets,to-do lists and agents.
No more email mess! Turn your incoming customer support emails into support tickets.
Save time, effort and improve agent productivity.
Connect your support ticket form to MailChimp to grow your email list.
Connect your eCommerce orders and products to improve your team's efficiency and customer satisfaction.
Connect your orders and products to improve your team efficiency.
Sync your customer support team details from Active Directory/LDAP.
Powerful, best in class features