WooCommerce
ADDON

WooCommerce Addon makes it easy for your customers to open a ticket from their account page. Your support team will have easy access to customers orders and/or products they are interested in.

WP Ticket Enterprise WooCommerce My Accounts page integration in recent orders table
WP Ticket Enterprise WooCommerce My Accounts page integration of recent customer tickets
WP Ticket Enterprise WooCommerce Extension allows displaying of connected customer orders and products ordered in tickets pages
WP Ticket Enterprise WooCommerce Extension allows opening of tickets using customer orders or products
WP Ticket Enterprise WooCommerce Extension allows opening of tickets using customer orders or products in the admin area
WP Ticket Enterprise WooCommerce Extension settings page
WP Ticket Enterprise WooCommerce ticket search in the frontend
WP Ticket Enterprise WooCommerce ticket search in the admin area
WP Ticket Enterprise WooCommerce Extension allows displaying of connected customer orders and products ordered in tickets pages
WP Ticket Enterprise WooCommerce Extension allows displaying of customer products in tickets pages
WP Ticket Enterprise WooCommerce Extension allows opening of tickets using customer orders or products
WP Ticket Enterprise WooCommerce Extension allows opening of tickets using customer orders or products
WP Ticket Enterprise WooCommerce Extension allows opening of tickets using customer orders or products

Allow WooCommerce customers to open tickets anywhere anytime

  • Auto-fill customer orders when customer is logged in
  • Display products included in an order to allow customer to open a ticket for a specific product
  • Allow opening tickets on products not connected to orders such as pre-sale questions
  • Tickets can be linked to orders and/or products in ticket edit or WooCommerce order edit screen
  • WooCommerce page under WP Tickets settings menu allows customization of triggering terms for customer orders or pre-sale questions

Search through tickets connected to orders or products

  • Allows customers to search tickets connected to orders or products in frontend
  • Allow shop managers to search through tickets in the admin area
  • Create and save dynamic filters to track changes based on predefined criteria overtime
  • Sort, change display order and/or display or hide columns
  • Export all or selected records to CSV or PDF files
  • Operations screen allows admins to import/export or reset functionality for ticket orders or products

Integrate tickets with my accounts

  • Allows customers to open a new and view the existing tickets in WooCommerce My Accounts page.
  • Creates a "Open Ticket" button in Recent Orders table. The button label can be changed in Plugin settings page.
  • Display customer's recent tickets in a data grid; providing ability to search, sort, export all or selected tickets

Allow customers to view orders and/or products connected to tickets

  • Responsive ticket page shows order and/or products connected, allowing customers to search, export all or selected records anywhere anytime.

Get insight on your products (WP Ticket Pro or Enterprise only)

Enables 3 WooCommerce product related charts which can be displayed on a page or WP Ticket Dashboard when using WP Ticket Pro or Enterprise editions :

  • Tickets count by product by priority: See how many tickets have been opened on which products and how they were rated by your agents.
  • Tickets count by product by status: See how many tickets created by product and their resolution status.
  • Tickets count by product by created date last 4 weeks: see the number of tickets opened on which products recently- handy feature for detecting issues related to recent events such as releases, version changes etc.

Our Customers Love Us

Start providing excellent support to your customers

A 5% increase in customer retention increases profits up to 95%. Get started Now!