Gain instant access to customer order details within support tickets

Integrate your eCommerce orders and products to enhance team efficiency and customer satisfaction.

• Auto-fill Customer Orders:

  • Automatically populate customer orders when logged in.
  • Display products included in an order, enabling customers to open tickets for specific products.

• Open Tickets for Pre-sale Questions:

  • Allow customers to open tickets for products not connected to orders, such as pre-sale inquiries.

• Link Tickets to Orders and Products:

  • Link tickets to orders and/or products in the ticket edit or WooCommerce order edit screen.
  • Customize triggering terms for customer orders or pre-sale questions in the WooCommerce page under WP Tickets settings.

• Search Through Connected Tickets:

  • Enable customers to search tickets connected to orders or products in the frontend.
  • Allow shop managers to search through tickets in the admin area.
  • Create and save dynamic filters to track changes based on predefined criteria over time.
  • Sort, change display order, display or hide columns, and export records to CSV or PDF files.
  • Utilize the operations screen for importing/exporting or resetting functionality for ticket orders or products.

• Integrate Tickets with My Accounts:

  • Enable customers to open new tickets and view existing ones in the WooCommerce My Accounts page.
  • Include an "Open Ticket" button in the Recent Orders table, with a customizable label in the Plugin settings page.
  • Display recent tickets in a data grid, providing search, sort, and export options.

• View Connected Orders and Products:

  • On the responsive ticket page, showcase connected orders and/or products, allowing customers to search and export records.

• Product Insight (WP Ticket Pro or Enterprise):

  • Unlock three WooCommerce product-related charts, available in WP Ticket Pro or Enterprise editions:
    • Tickets count by product by priority: Monitor the number of tickets opened for each product and their agent ratings.
    • Tickets count by product by status: Track tickets created by product and their resolution status.
    • Tickets count by product by created date last 4 weeks: Identify recent ticket openings related to product events like releases or version changes.