WP Ticket WordPress plugin is integrated with EMD Scheduler time-triggered automation system. (Enterprise edition only) EMD Scheduler scans all your support tickets and agent records once every 5 minutes and checks on the conditions you set in the configuration of a scheduler unit for a certain time period. If the conditions are met, the actions set in the configuration of a scheduler unit are performed.
Using the integrated EMD Scheduler, WP Ticket customer support system enables your team to effectively maintain support SLAs, alert certain agents or departments on VIP issues, escalate priority support tickets, and follow up with end-users automatically. With Time-Based Automations, your help desk team can focus their time on solving customer support issues instead of spending their time and effort on time-consuming tasks.
Schedulers are run every hour checking certain conditions after a period of time.
Here are some of the common uses for schedulers:
I purchased the Enterprise version of WP Ticket to support incoming email from clients (apparently also available as extension to free version), as my previous ticket plugin was no longer supporting incoming email communications on our WPEngine host. The WP Ticket developer diagnosed the problem (which several hours with WPEngine support techs had failed to do), and fixed it immediately in a revised version. I’m very happy with their level of support, and the plugin itself appears well thought out with good customization/extensibility.doctorproctor –
Very simple and easy to use support ticket plug in. I needed some help due to some issues with an upgrade and support responded immediately and helped me solve the issue. Highly recommended if you are looking for a wordpress dashboard support system.stevelack –
The plugin covers all the bases. Easy to use and great tool for support service.celito –
A 5% increase in customer retention increases profits up to 95%. Get started Now!