WP Ticket – Time based automation

Time based automation

WP Ticket Schedulers allows you to streamline and automate your support tasks by running them at specific times.

Schedulers are run every hour checking certain conditions after a period of time. If the conditions are met, the actions defined in a scheduler's design are fired.

Here are some of the common uses for schedulers:

  • Notify support agents of a department when a ticket has not been assigned for a certain number of hours
  • Notify a supervisor if a support ticket remains unresolved for a certain number of days
  • Notify the assigned agent when a ticket has been updated by a customer after a certain number of hours
  • Close tickets if there is no response from a customer after a certain number of days
  • Escalate priority of certain tickets if they are tagged as "VIP" and not resolved after a certain number of hours

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