Schedulers are run every hour checking certain conditions after a period of time. If the conditions are met, the actions defined in a scheduler's design are fired.
Here are some of the common uses for schedulers:
- Notify support agents of a department when a ticket has not been assigned for a certain number of hours
- Notify a supervisor if a support ticket remains unresolved for a certain number of days
- Notify the assigned agent when a ticket has been updated by a customer after a certain number of hours
- Close tickets if there is no response from a customer after a certain number of days
- Escalate priority of certain tickets if they are tagged as "VIP" and not resolved after a certain number of hours
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I purchased the Enterprise version of WP Ticket to support incoming email from clients (apparently also available as extension to free version), as my previous ticket plugin was no longer supporting incoming email communications on our WPEngine host. The WP Ticket developer diagnosed the problem (which several hours with WPEngine support techs had failed to do), and fixed it immediately in a revised version. I’m very happy with their level of support, and the plugin itself appears well thought out with good customization/extensibility.doctorproctor –
Very simple and easy to use support ticket plug in. I needed some help due to some issues with an upgrade and support responded immediately and helped me solve the issue. Highly recommended if you are looking for a wordpress dashboard support system.stevelack –
The plugin covers all the bases. Easy to use and great tool for support service.celito –
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