Time based automation

WP Ticket Schedulers allows you to streamline and automate your support tasks by running them at specific times.

Schedulers are run every hour checking certain conditions after a period of time. If the conditions are met, the actions defined in a scheduler's design are fired.

Here are some of the common uses for schedulers:

  • Notify support agents of a department when a ticket has not been assigned for a certain number of hours
  • Notify a supervisor if a support ticket remains unresolved for a certain number of days
  • Notify the assigned agent when a ticket has been updated by a customer after a certain number of hours
  • Close tickets if there is no response from a customer after a certain number of days
  • Escalate priority of certain tickets if they are tagged as "VIP" and not resolved after a certain number of hours

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