There are two types of summary views:
Tickets have both stacked and datagrid views. Using ticket datagrid view, you can sort, search and export selected tickets to multiple formats including but not limited to CSV, PDF, MS Excel.
Ticket, agent and department stacked summary views only include essential information and are linked to to their corresponding detail views.
Both stacked and datagrid ticket views include contextually colored tickets in the front-end and admin area.
I purchased the Enterprise version of WP Ticket to support incoming email from clients (apparently also available as extension to free version), as my previous ticket plugin was no longer supporting incoming email communications on our WPEngine host. The WP Ticket developer diagnosed the problem (which several hours with WPEngine support techs had failed to do), and fixed it immediately in a revised version. I’m very happy with their level of support, and the plugin itself appears well thought out with good customization/extensibility.doctorproctor –
Very simple and easy to use support ticket plug in. I needed some help due to some issues with an upgrade and support responded immediately and helped me solve the issue. Highly recommended if you are looking for a wordpress dashboard support system.stevelack –
The plugin covers all the bases. Easy to use and great tool for support service.celito –
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