WP Ticket – Streamline processes

Streamline processes

WP Ticket triggers allows support teams to automate many common support tasks. Using triggers, you can reduce human errors, solve common support requests efficiently and provide consistent solutions for your customers.

Triggers allows you to define business rules to be applied after a ticket or an agent record created or updated. You can create multiple triggers. You can also edit a trigger if you want to modify it or simply delete it if you do not need it anymore. Triggers must be activated to run. For example, you can create a trigger which looks for "refund" in the subject and/or message when a ticket is created and assigns it to the billing department. Another can be created to assign tickets to a support agent working at marketing department with the least number of open tickets.

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