Triggers allows you to define business rules to be applied after a ticket or an agent record created or updated. You can create multiple triggers. You can also edit a trigger if you want to modify it or simply delete it if you do not need it anymore. Triggers must be activated to run. For example, you can create a trigger which looks for "refund" in the subject and/or message when a ticket is created and assigns it to the billing department. Another can be created to assign tickets to a support agent working at marketing department with the least number of open tickets.
I purchased the Enterprise version of WP Ticket to support incoming email from clients (apparently also available as extension to free version), as my previous ticket plugin was no longer supporting incoming email communications on our WPEngine host. The WP Ticket developer diagnosed the problem (which several hours with WPEngine support techs had failed to do), and fixed it immediately in a revised version. I’m very happy with their level of support, and the plugin itself appears well thought out with good customization/extensibility.doctorproctor –
Very simple and easy to use support ticket plug in. I needed some help due to some issues with an upgrade and support responded immediately and helped me solve the issue. Highly recommended if you are looking for a wordpress dashboard support system.stevelack –
The plugin covers all the bases. Easy to use and great tool for support service.celito –
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