Smart Search and Columns Addon

Smart Search and Columns

The Smart Search Addon for WP Ticket helps you to filter through your support tickets, to-do lists and agents and generate reports.

Search, create reports and enable/disable columns on your support tickets, agents and to-do lists.

  • Search using multiple criteria supporting search operators.
  • Create custom powerful reports such as:
    • Find all support tickets assigned to an agent.
    • Find all in progress status support tickets with critical priority.
    • Find all support tickets with due date today.
    • Find agent assigned to a ticket.
    • Find to-do items for a ticket.
    • Find completed to-do items.
  • Save your searches that you perform regularly as custom reports.
  • Create and save dynamic filters to track what's important through time.
  • Export your search results to PDF or CSV.
  • Easily configure your lists by selecting the columns to display when viewing your entries.
  • Sort the support tickets, agents and to-do lists by fields.

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