Search, create reports and enable/disable columns on your support tickets, agents and to-do lists.
- Search using multiple criteria supporting search operators.
- Create custom powerful reports such as:
- Find all support tickets assigned to an agent.
- Find all in progress status support tickets with critical priority.
- Find all support tickets with due date today.
- Find agent assigned to a ticket.
- Find to-do items for a ticket.
- Find completed to-do items.
- Save your searches that you perform regularly as custom reports.
- Create and save dynamic filters to track what's important through time.
- Export your search results to PDF or CSV.
- Easily configure your lists by selecting the columns to display when viewing your entries.
- Sort the support tickets, agents and to-do lists by fields.
Our Customers Love Us
I purchased the Enterprise version of WP Ticket to support incoming email from clients (apparently also available as extension to free version), as my previous ticket plugin was no longer supporting incoming email communications on our WPEngine host. The WP Ticket developer diagnosed the problem (which several hours with WPEngine support techs had failed to do), and fixed it immediately in a revised version. I’m very happy with their level of support, and the plugin itself appears well thought out with good customization/extensibility.doctorproctor –
Very simple and easy to use support ticket plug in. I needed some help due to some issues with an upgrade and support responded immediately and helped me solve the issue. Highly recommended if you are looking for a wordpress dashboard support system.stevelack –
The plugin covers all the bases. Easy to use and great tool for support service.celito –
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