WP Ticket customer support system provides a common place for managing all customer conversations. Helpdesk agents can handle customer conversations over channels like helpdesk request forms, email, phone, live chat, and social media in a single place.
Share ownership of support tickets is designed via the helpdesk agent responsibility assignment model. Each support ticket can have an assignee and multiple contributors. Support ticket assignee is a helpdesk agent who is finally responsible to solve the ticket to customer satisfaction. Support ticket assignee works with other helpdesk agents or team members by including them as contributors to the ticket resolution process.
WP Ticket WordPress plugin helps helpdesk agents share the details of a support ticket with other agents through private comments in order to handle the ticket faster. Using EMD Commenting System, helpdesk agents can efficiently collaborate with their other team members while solving customer questions.
Agent Collision Detection is automatic and works flawlessly in the WP Ticket team inbox. If a helpdesk agent is working on a support ticket and another agent tries to edit the same ticket, an alert is displayed warning the second agent that someone else concurrently editing the ticket.
I purchased the Enterprise version of WP Ticket to support incoming email from clients (apparently also available as extension to free version), as my previous ticket plugin was no longer supporting incoming email communications on our WPEngine host. The WP Ticket developer diagnosed the problem (which several hours with WPEngine support techs had failed to do), and fixed it immediately in a revised version. I’m very happy with their level of support, and the plugin itself appears well thought out with good customization/extensibility.doctorproctor –
Very simple and easy to use support ticket plug in. I needed some help due to some issues with an upgrade and support responded immediately and helped me solve the issue. Highly recommended if you are looking for a wordpress dashboard support system.stevelack –
The plugin covers all the bases. Easy to use and great tool for support service.celito –
A 5% increase in customer retention increases profits up to 95%. Get started Now!