Related Tickets

Customers usually tend to create same ticket many times. WP Ticket helps you to associate these tickets with each other and help your agents increase productivity.

WP Ticket Enterprise helps you classify the relation of one ticket to another using the following types:

  • Parent is used for tickets that need to be resolved before any child ticket can be resolved
  • Child is used for tickets whose resolutions are dependent on the parent ticket(s)' resolution
  • Duplicate is used for tickets whose content is the same as the connected ticket(s).

Once a ticket is related to another ticket, "Related Tickets" tab is displayed on the ticket page. Customers and support team can export, sort, and search related tickets on the frontend and WordPress Dashboard.


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