Promote collaboration among staff

Promote collaboration among staff

WP Ticket allows team based collaboration when resolving support tickets by optionally assigning tickets to many contributor support agents.

In WP Ticket, each support ticket is assigned to at most one assignee. The assignee is a support agent who is responsible for the resolution of a ticket. Other support agents can be assigned to a ticket as contributors.

Although contributors are not responsible for the final resolution of a ticket, they can participate by providing input. For example, if the resolution of a support ticket is complex and needs multi department involvement, you can invite support agents specialized in certain aspects from other departments as contributors.

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