Keep your customer support agents and managers details up to date.
- Easy to use interface.
- Map all agent fields to Active Directory/LDAP fields.
- Map all your custom fields to Active Directory/LDAP fields.
- Tested with Microsoft Active Directory, Open LDAP, Apache Directory.
- Support import,update and delete of agent data connected with one to many group names in Active Directory/LDAP.
- Support WP Cron based automated imports/updates.
- Allow secure connections between WordPress and AD/LDAP servers using TLS.
- Create support agent photos and more.
Our Customers Love Us
I purchased the Enterprise version of WP Ticket to support incoming email from clients (apparently also available as extension to free version), as my previous ticket plugin was no longer supporting incoming email communications on our WPEngine host. The WP Ticket developer diagnosed the problem (which several hours with WPEngine support techs had failed to do), and fixed it immediately in a revised version. I’m very happy with their level of support, and the plugin itself appears well thought out with good customization/extensibility.doctorproctor –
Very simple and easy to use support ticket plug in. I needed some help due to some issues with an upgrade and support responded immediately and helped me solve the issue. Highly recommended if you are looking for a wordpress dashboard support system.stevelack –
The plugin covers all the bases. Easy to use and great tool for support service.celito –
Start providing excellent support to your customers
A 5% increase in customer retention increases profits up to 95%. Get started Now!