MailChimp Addon has an advanced configuration section for your customer support form.
- Enter your MailChimp API Key and get connected.
- Connect your support ticket form submissions to a specific MailChimp list. li>Pick how you want to subscribe your customers, automatic or use opt-in.
- Disable or enable subscriptions with a single click.
- Support automatic, single or double opt-ins.
- Customize your Opt-in checkbox label.
- Customize your Opt-in checkbox default as checked or unchecked.
- Option to update your existing customers in MailChimp.
- Select default MailChimp group(s) to assign ticket form submissions.
- Create complex MailChimp group assignments using predefined criteria. The assignment criteria can be set based on the values of your support ticket topic.
- Assign MailChimp merge tags to support ticket form fields such as email, name and more.
- Assign MailChimp merge tags to your own unique custom fields on your support ticket form.
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I purchased the Enterprise version of WP Ticket to support incoming email from clients (apparently also available as extension to free version), as my previous ticket plugin was no longer supporting incoming email communications on our WPEngine host. The WP Ticket developer diagnosed the problem (which several hours with WPEngine support techs had failed to do), and fixed it immediately in a revised version. I’m very happy with their level of support, and the plugin itself appears well thought out with good customization/extensibility.doctorproctor –
Very simple and easy to use support ticket plug in. I needed some help due to some issues with an upgrade and support responded immediately and helped me solve the issue. Highly recommended if you are looking for a wordpress dashboard support system.stevelack –
The plugin covers all the bases. Easy to use and great tool for support service.celito –
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