The following notifications are provided:
- New Support Ticket Added: Sends notification to customer and administrator.
- New Ticket Assigned: Sends notification to staff member when a new ticket assigned to him or her by a manager.
- New Ticket Comment: Sends notification to customer or assignee when a new comment added or changed.(in Pro and Enterprise versions)
- Ticket Change: Sends notification to customer when submitted ticket got updated (such as priority or status change) by a staff member. (in Pro and Enterprise versions)
- Build customer relationships with personalized email notifications.
- Full customization of your notification emails with support ticket data submitted.
- Turn on or off notification emails.
- Ability to set Cc, Bcc, and Reply-to fields in notification emails.
Our Customers Love Us
I purchased the Enterprise version of WP Ticket to support incoming email from clients (apparently also available as extension to free version), as my previous ticket plugin was no longer supporting incoming email communications on our WPEngine host. The WP Ticket developer diagnosed the problem (which several hours with WPEngine support techs had failed to do), and fixed it immediately in a revised version. I’m very happy with their level of support, and the plugin itself appears well thought out with good customization/extensibility.doctorproctor –
Very simple and easy to use support ticket plug in. I needed some help due to some issues with an upgrade and support responded immediately and helped me solve the issue. Highly recommended if you are looking for a wordpress dashboard support system.stevelack –
The plugin covers all the bases. Easy to use and great tool for support service.celito –
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