Instant Notifications

WP Ticket lets you, your support team and your customers get notified about what's important and stay on top of things.

The following notifications are provided:

  • New Support Ticket Added: Sends notification to customer and administrator.
  • New Ticket Assigned: Sends notification to staff member when a new ticket assigned to him or her by a manager.
  • New Ticket Comment: Sends notification to customer or assignee when a new comment added or changed.(in Pro and Enterprise versions)
  • Ticket Change: Sends notification to customer when submitted ticket got updated (such as priority or status change) by a staff member. (in Pro and Enterprise versions)
  • Build customer relationships with personalized email notifications.
  • Full customization of your notification emails with support ticket data submitted.
  • Turn on or off notification emails.
  • Ability to set Cc, Bcc, and Reply-to fields in notification emails.

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