Automatically convert user emails into customer support tickets.
- Process email file attachments.
- Protect against spam spam or unauthorized ticket creation using email pins, authorized addresses, and banned file names.
- Support IMAP or POP3 with or without SSL/TLS.
- Set intervals to pull your emails.
- Option to delete your emails after creating tickets.
- Option to set maximum number of emails to post.
- Allow visitors or only site users submissions to be created as tickets.
- Set default subject for emails without any subject line.
- Option to set separate ticket post status for site users and visitors.
- Using shortcodes to categorize emails or to set values.
- Email processing activity history is recorded for errors and/or validations.
Our Customers Love Us
I purchased the Enterprise version of WP Ticket to support incoming email from clients (apparently also available as extension to free version), as my previous ticket plugin was no longer supporting incoming email communications on our WPEngine host. The WP Ticket developer diagnosed the problem (which several hours with WPEngine support techs had failed to do), and fixed it immediately in a revised version. I’m very happy with their level of support, and the plugin itself appears well thought out with good customization/extensibility.doctorproctor –
Very simple and easy to use support ticket plug in. I needed some help due to some issues with an upgrade and support responded immediately and helped me solve the issue. Highly recommended if you are looking for a wordpress dashboard support system.stevelack –
The plugin covers all the bases. Easy to use and great tool for support service.celito –
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