Helpdesk data security is one of the most important features of customer support software. Helpdesk data can include sensitive business or customer information. It is essential that your helpdesk protects this information from unauthorized access.
Using the WP Ticket customer support system, you can restrict access to specific fields with a few clicks. For example, when a customer support ticket includes sensitive information like your customers' bank account details, login information, or identification numbers you can hide these fields for specific user roles. You can also give read-only access to certain fields that you don't want to be edited.
Once you revoke access to a certain field, it is applied both in the frontend and WordPress dashboard editor. Field-based access options can additionally be set for any custom field or taxonomy created by EMD Custom Field Builder.
I purchased the Enterprise version of WP Ticket to support incoming email from clients (apparently also available as extension to free version), as my previous ticket plugin was no longer supporting incoming email communications on our WPEngine host. The WP Ticket developer diagnosed the problem (which several hours with WPEngine support techs had failed to do), and fixed it immediately in a revised version. I’m very happy with their level of support, and the plugin itself appears well thought out with good customization/extensibility.doctorproctor –
Very simple and easy to use support ticket plug in. I needed some help due to some issues with an upgrade and support responded immediately and helped me solve the issue. Highly recommended if you are looking for a wordpress dashboard support system.stevelack –
The plugin covers all the bases. Easy to use and great tool for support service.celito –
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