Help desk agent profile pages tell the story of each and every member of your support team. Support agent profile pages play an important role not only help to bring everyone together but also to form a network to get to know the skill sets of each team member.
Help Desk Agent pages include the name, photo, contact info, and profile of a support agent. Every agent must be linked to a WordPress user with the custom role of agent or manager.
You can disable, enable any field and adjust the visibility of certain fields. For example, you can show certain fields to your support team but hide them from your customer.
In addition, WP Ticket is integrated with EMD Custom Field Builder. EMD Custom Field Builder allows you to include additional, organization-specific information about your help desk agents on the Details tab of an agent profile page.
Each help desk agent page comes with an Agent Dashboard. Agent Dashboard includes specific metrics and charts related to a support agent's workload and performance. Each metric can be measured within a certain time period that can be selected using a dropdown.
I purchased the Enterprise version of WP Ticket to support incoming email from clients (apparently also available as extension to free version), as my previous ticket plugin was no longer supporting incoming email communications on our WPEngine host. The WP Ticket developer diagnosed the problem (which several hours with WPEngine support techs had failed to do), and fixed it immediately in a revised version. I’m very happy with their level of support, and the plugin itself appears well thought out with good customization/extensibility.doctorproctor –
Very simple and easy to use support ticket plug in. I needed some help due to some issues with an upgrade and support responded immediately and helped me solve the issue. Highly recommended if you are looking for a wordpress dashboard support system.stevelack –
The plugin covers all the bases. Easy to use and great tool for support service.celito –
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