Analyze key metrics to get insight on your help desk performance, support agent performance, workload and more. The following charts and widgets are provided out of box can be inserted in any WordPress page using their corresponding shortcode:
WP Ticket Pro and Enterprise editions come with system wide dashboard in WordPress Dashboard. WP Ticket Dashboard provides real-time, system-wide view of how quickly and efficiently tickets are resolved.
The charts support agent see are limited by the tickets assigned to them. Support managers see system wide charts when they login. You can drag and drop or disable widgets to customize your dashboard.
I purchased the Enterprise version of WP Ticket to support incoming email from clients (apparently also available as extension to free version), as my previous ticket plugin was no longer supporting incoming email communications on our WPEngine host. The WP Ticket developer diagnosed the problem (which several hours with WPEngine support techs had failed to do), and fixed it immediately in a revised version. I’m very happy with their level of support, and the plugin itself appears well thought out with good customization/extensibility.doctorproctor –
Very simple and easy to use support ticket plug in. I needed some help due to some issues with an upgrade and support responded immediately and helped me solve the issue. Highly recommended if you are looking for a wordpress dashboard support system.stevelack –
The plugin covers all the bases. Easy to use and great tool for support service.celito –
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