Get Real-Time Insights That Drive Results

WP Ticket helps you to track key metrics for your customer support system with advanced graphs and charts.

WP Ticket WordPress plugin - Get Real-Time Insights That Drive Results
WP Ticket WordPress plugin - Get Real-Time Insights That Drive Results
WP Ticket WordPress plugin - Get Real-Time Insights That Drive Results
WP Ticket WordPress plugin - Get Real-Time Insights That Drive Results
WP Ticket WordPress plugin - Get Real-Time Insights That Drive Results

Analyze key metrics to get insight on your help desk performance, support agent performance, workload and more. The following charts and widgets are provided out of box can be inserted in any WordPress page using their corresponding shortcode:

  • Ticket Counts By Assignee By Status(Pro and Enterprise versions)
  • Ticket Counts By Status(Pro and Enterprise versions)
  • Ticket Counts By Topic(Pro and Enterprise versions)
  • Ticket Counts By Priority(Pro and Enterprise versions)
  • Ticket Counts By SLA(Pro and Enterprise versions)
  • Ticket Counts By Assignee By Priority(Pro and Enterprise versions)
  • Ticket Counts By Priority By Status(Pro and Enterprise versions)
  • Time Spent Per Ticket By Assignee(only in Enterprise version)
  • Time Spent By SLA(only in Enterprise version)
  • Ticket Counts By Status By Created Date Last 4 Weeks(only in Enterprise version)
  • Ticket Info circles for pending, critical, and in progress tickets.(Pro and Enterprise versions)

WP Ticket Pro and Enterprise editions come with system wide dashboard in WordPress Dashboard. WP Ticket Dashboard provides real-time, system-wide view of how quickly and efficiently tickets are resolved.

The charts support agent see are limited by the tickets assigned to them. Support managers see system wide charts when they login. You can drag and drop or disable widgets to customize your dashboard.



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