User roles define what a user can do once they login to your site. WP Ticket comes with the following built-in plugin user roles;
The scope of what support agents and managers can do on your site can be expanded from the plugin settings.
For example, if you need agents or managers to publish posts, help with ecommerce activities etc., click on the capabilities you need to expand the scope these roles.
This feature helps support agents perform multiple tasks without logging back in as another WordPress user, effectively integrating unrelated apps through user roles.
I purchased the Enterprise version of WP Ticket to support incoming email from clients (apparently also available as extension to free version), as my previous ticket plugin was no longer supporting incoming email communications on our WPEngine host. The WP Ticket developer diagnosed the problem (which several hours with WPEngine support techs had failed to do), and fixed it immediately in a revised version. I’m very happy with their level of support, and the plugin itself appears well thought out with good customization/extensibility.doctorproctor –
Very simple and easy to use support ticket plug in. I needed some help due to some issues with an upgrade and support responded immediately and helped me solve the issue. Highly recommended if you are looking for a wordpress dashboard support system.stevelack –
The plugin covers all the bases. Easy to use and great tool for support service.celito –
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