Get more work out of your agents

WP Ticket helps you expand what your support agents can do when they login with a few clicks.

User roles define what a user can do once they login to your site. WP Ticket comes with the following built-in plugin user roles;

  • Manager
  • Agent
  • Shop Manager (with WooCommerce and EDD addons only)

The scope of what support agents and managers can do on your site can be expanded from the plugin settings.

For example, if you need agents or managers to publish posts, help with ecommerce activities etc., click on the capabilities you need to expand the scope these roles.

This feature helps support agents perform multiple tasks without logging back in as another WordPress user, effectively integrating unrelated apps through user roles.

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