Ability to edit ticket and agent profile fields from the frontend enhances system security, productivity as well as agent adoption of your support system.(WP Ticket Enterprise only).
Some of the highlights of this feature are below:
- Agents and managers who are not familiar with WordPress dashboard can edit their own and ticket information with a few clicks. This feature significantly improves user adoption of WP Ticket.
- WordPress administrators can pick and choose the fields which can be editable by agents and managers.
- WordPress administrators can completely block access to WordPress dashboard, enhancing the safety and security of your site and support system.
- Heavy processing required by WordPress dashboard is not needed by the frontend. This, in most cases, translates to better page loads for support agents and managers, resulting in better engagement, usability and faster support for the customers.
Our Customers Love Us
I purchased the Enterprise version of WP Ticket to support incoming email from clients (apparently also available as extension to free version), as my previous ticket plugin was no longer supporting incoming email communications on our WPEngine host. The WP Ticket developer diagnosed the problem (which several hours with WPEngine support techs had failed to do), and fixed it immediately in a revised version. I’m very happy with their level of support, and the plugin itself appears well thought out with good customization/extensibility.doctorproctor –
Very simple and easy to use support ticket plug in. I needed some help due to some issues with an upgrade and support responded immediately and helped me solve the issue. Highly recommended if you are looking for a wordpress dashboard support system.stevelack –
The plugin covers all the bases. Easy to use and great tool for support service.celito –
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