Frontend support ticket and agent profile editing

Frontend support ticket and agent profile editing

WP Ticket allows customer support agents and managers to update support ticket and profile information from the front-end of your site.

The ability to edit a support ticket and help desk agent profile fields from the frontend enhances system security, productivity as well as agent adoption of your support system. (WP Ticket Enterprise only).

Some of the highlights of this feature are below:

  • Agents and managers who are not familiar with WordPress dashboard can edit their own and ticket information with a few clicks. This feature significantly improves user adoption of WP Ticket.
  • WordPress administrators can pick and choose the fields which can be editable by agents and managers.
  • WordPress administrators can completely block access to WordPress dashboard, enhancing the safety and security of your site and support system.
  • Heavy processing required by WordPress dashboard is not needed by the frontend. This, in most cases, translates to better page loads for support agents and managers, resulting in better engagement, usability, and faster support for the customers.

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