WP Ticket – Find Tickets Faster

Find Tickets Faster

WP Ticket search forms help you to find support tickets based on their topic, subject, ticket id, email, customer name, ticket priority, ticket tags and more. Custom fields can be used in searches as well.

Find support tickets from front-end search forms. Some of the powerful features available:

  • An advanced search form with optional search operators such as "equal", "not equal","like", "not like","begins with", "ends with" and "by word".(Pro and Enterprise versions only)
  • Search within the results to pinpoint what you are looking for. If you need to save information, you can export all or selected support tickets to multiple formats.
  • Customers can search tickets from front end using ticket ID or email address. Email address based searches displays ticket history so you do not need to give backend access.
  • Custom fields can be used in search forms.(Pro and Enterprise versions only)
  • Ajax enabled ticket searches with paged navigation; results displayed without loading the page.
  • Enable or disable ability to search on what you need. For example; you can disable search by language or groups
  • Make one or more search elements required.
  • Enable or disable CAPTCHA.
  • Adjust search element column sizes.

If you need to limit access to search forms, each search form can be changed to be displayed to logged-in users only from plugin settings form tab. In this mode, users see front-end login and/or registration forms in the support ticket search form page if they're not logged in.

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