WP Ticket offers field based access in addition to user role based access. Using field based access, you can limit the information support agents or managers can see and edit.
For example, you can revoke access to "ticket author email" by support agents. Once you revoke access to a certain field, it is applied both in the frontend and WordPress dashboard editor. This feature allows site owners to limit access to certain sensitive information by users who are not authorized to view it.
Our Customers Love Us
I purchased the Enterprise version of WP Ticket to support incoming email from clients (apparently also available as extension to free version), as my previous ticket plugin was no longer supporting incoming email communications on our WPEngine host. The WP Ticket developer diagnosed the problem (which several hours with WPEngine support techs had failed to do), and fixed it immediately in a revised version. I’m very happy with their level of support, and the plugin itself appears well thought out with good customization/extensibility.doctorproctor –
Very simple and easy to use support ticket plug in. I needed some help due to some issues with an upgrade and support responded immediately and helped me solve the issue. Highly recommended if you are looking for a wordpress dashboard support system.stevelack –
The plugin covers all the bases. Easy to use and great tool for support service.celito –
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