WP Ticket customer support WordPress plugin allows powerful customization options in the software settings without requiring extensive development effort. Most customizations can be simply done with a few clicks.
Using WP Ticket software setting pages, helpdesk administrators can enable or disable any field, taxonomy, or relationship from backend and/or frontend including frontend support ticket entry and search forms.
Helpdesk administrators can limit access to frontend support ticket entry and search forms to logged-in users only or open them to everyone by displaying login and/registration web forms on demand.
In addition, helpdesk administrators set plugin page templates to the sidebar on left, sidebar on right, or full-width without modifying your theme's template files. The base page slugs for tickets, agents, priorities, SLAs, topics, statuses, and tags can be set in addition to enabling or disabling the page navigation of an archive or taxonomy page.
I purchased the Enterprise version of WP Ticket to support incoming email from clients (apparently also available as extension to free version), as my previous ticket plugin was no longer supporting incoming email communications on our WPEngine host. The WP Ticket developer diagnosed the problem (which several hours with WPEngine support techs had failed to do), and fixed it immediately in a revised version. I’m very happy with their level of support, and the plugin itself appears well thought out with good customization/extensibility.doctorproctor –
Very simple and easy to use support ticket plug in. I needed some help due to some issues with an upgrade and support responded immediately and helped me solve the issue. Highly recommended if you are looking for a wordpress dashboard support system.stevelack –
The plugin covers all the bases. Easy to use and great tool for support service.celito –
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