Extensive helpdesk customization options

Extensive helpdesk customization options

Each organization has helpdesk processes and services that need to be configured based on the unique requirements of that business. WP Ticket customer support system offers an extensive set of customization options.

WP Ticket customer support WordPress plugin allows powerful customization options in the software settings without requiring extensive development effort. Most customizations can be simply done with a few clicks.

Using WP Ticket software setting pages, helpdesk administrators can enable or disable any field, taxonomy, or relationship from backend and/or frontend including frontend support ticket entry and search forms.

Helpdesk administrators can limit access to frontend support ticket entry and search forms to logged-in users only or open them to everyone by displaying login and/registration web forms on demand.

In addition, helpdesk administrators set plugin page templates to the sidebar on left, sidebar on right, or full-width without modifying your theme's template files. The base page slugs for tickets, agents, priorities, SLAs, topics, statuses, and tags can be set in addition to enabling or disabling the page navigation of an archive or taxonomy page.

To minimize the software conflicts with third-party products such as themes or plugins, many useful developer tools and options are available. For example, developers can add custom CSS rules and JavaScript code to modify certain plugin functionality. This feature also helps you keep specific customizations of your helpdesk software without getting affected by software updates.

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