Event-based helpdesk automation reduces human errors, helps to solve common support requests efficiently, and provides consistent solutions for your customers.
WP Ticket comes integrated with EMD Triggers. EMD Triggers component allows you to create event-based workflows. Each trigger unit can be defined on a support ticket or helpdesk agent record.
EMD Triggers allow you to define business rules (trigger conditions) to be applied after a ticket or an agent record created or updated. Based on the trigger conditions, certain trigger actions are executed. You can create multiple triggers and edit a trigger if you want to modify it. If you do not need a trigger anymore, you can simply delete or deactivate it. Triggers must be activated to run.
EMD Triggers offer a power pack for your helpdesk. You can easily specify the order of your trigger units by drag and drop. This helps you group certain triggers together to execute complex workflows.
The followings are example use cased for event-based automation using EMD Triggers:
I purchased the Enterprise version of WP Ticket to support incoming email from clients (apparently also available as extension to free version), as my previous ticket plugin was no longer supporting incoming email communications on our WPEngine host. The WP Ticket developer diagnosed the problem (which several hours with WPEngine support techs had failed to do), and fixed it immediately in a revised version. I’m very happy with their level of support, and the plugin itself appears well thought out with good customization/extensibility.doctorproctor –
Very simple and easy to use support ticket plug in. I needed some help due to some issues with an upgrade and support responded immediately and helped me solve the issue. Highly recommended if you are looking for a wordpress dashboard support system.stevelack –
The plugin covers all the bases. Easy to use and great tool for support service.celito –
A 5% increase in customer retention increases profits up to 95%. Get started Now!