Allow Easy Digital Downloads customers to open tickets anywhere anytime.
- Auto-fill customer orders when customer is logged in.
- Display products included in an order to allow customer to open a ticket for a specific product.
- Allow opening tickets on products not connected to orders such as pre-sale questions.
- Tickets can be linked to orders and/or products in ticket edit or Easy Digital Downloads order edit screen.
- Easy Digital Downloads page under WP Tickets settings menu allows customization of triggering terms for customer orders or pre-sale questions.
Search through tickets connected to orders or products.
- Allows customers to search tickets connected to orders or products in frontend.
- Allow shop managers to search through tickets in the admin area.
- Create and save dynamic filters to track changes based on predefined criteria overtime.
- Sort, change display order and/or display or hide columns.
- Export all or selected records to CSV or PDF files.
- Operations screen allows admins to import/export or reset functionality for ticket orders or products.
Integrate tickets with my accounts.
- Allows customers to open a new and view the existing tickets in Easy Digital Downloads My Accounts page.
- Creates a "Open Ticket" button in Recent Orders table. The button label can be changed in Plugin settings page.
- Display customer's recent tickets in a data grid; providing ability to search, sort, export all or selected tickets.
Allow customers to view orders and/or products connected to tickets
- Responsive ticket page shows order and/or products connected, allowing customers to search, export all or selected records anywhere anytime.
Enables 3 Easy Digital Downloads product related charts which can be displayed on a page or WP Ticket Dashboard when using WP Ticket Pro or Enterprise editions :
- Tickets count by product by priority: See how many tickets have been opened on which products and how they were rated by the staff.
- Tickets count by product by status: See how many tickets created by product and their resolution status.
- Tickets count by product by created date last 4 weeks: see the number of tickets opened on which products recently- handy feature for detecting issues related to recent event such as releases, version changes etc.
Our Customers Love Us
I purchased the Enterprise version of WP Ticket to support incoming email from clients (apparently also available as extension to free version), as my previous ticket plugin was no longer supporting incoming email communications on our WPEngine host. The WP Ticket developer diagnosed the problem (which several hours with WPEngine support techs had failed to do), and fixed it immediately in a revised version. I’m very happy with their level of support, and the plugin itself appears well thought out with good customization/extensibility.doctorproctor –
Very simple and easy to use support ticket plug in. I needed some help due to some issues with an upgrade and support responded immediately and helped me solve the issue. Highly recommended if you are looking for a wordpress dashboard support system.stevelack –
The plugin covers all the bases. Easy to use and great tool for support service.celito –
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