Easy Digital Downloads
ADDON

Easy Digital Downloads Addon makes it easy for your customers to open a ticket from their account page. Your support team will have easy access to customers orders and products they are interested in.

  • WP Ticket Enterprise Easy Digital Downloads My Accounts page integration of recent customer tickets
  • WP Ticket Enterprise Easy Digital Downloads Extension allows opening of tickets using customer orders or products
  • WP Ticket Enterprise Easy Digital Downloads Extension allows opening of tickets using customer orders or products in the admin area
  • WP Ticket Enterprise Easy Digital Downloads Extension settings page
  • WP Ticket Enterprise Easy Digital Downloads ticket search in the frontend
  • WP Ticket Enterprise Easy Digital Downloads ticket search in the admin area
  • WP Ticket Enterprise Easy Digital Downloads Extension allows displaying of connected customer orders and products ordered in tickets pages
  • WP Ticket Enterprise Easy Digital Downloads Extension allows displaying of customer products in tickets pages
  • WP Ticket Enterprise Easy Digital Downloads Extension allows opening of tickets using customer orders or products
  • Easy Digital Downloads Addon allows displaying of connected customer orders and products ordered in tickets pages

Allow Easy Digital Downloads customers to open tickets anywhere anytime.

  • Auto-fill customer orders when customer is logged in.
  • Display products included in an order to allow customer to open a ticket for a specific product.
  • Allow opening tickets on products not connected to orders such as pre-sale questions.
  • Tickets can be linked to orders and/or products in ticket edit or Easy Digital Downloads order edit screen.
  • Easy Digital Downloads page under WP Tickets settings menu allows customization of triggering terms for customer orders or pre-sale questions.

Search through tickets connected to orders or products.

  • Allows customers to search tickets connected to orders or products in frontend.
  • Allow shop managers to search through tickets in the admin area.
  • Create and save dynamic filters to track changes based on predefined criteria overtime.
  • Sort, change display order and/or display or hide columns.
  • Export all or selected records to CSV or PDF files.
  • Operations screen allows admins to import/export or reset functionality for ticket orders or products.

Integrate tickets with my accounts.

  • Allows customers to open a new and view the existing tickets in Easy Digital Downloads My Accounts page.
  • Creates a "Open Ticket" button in Recent Orders table. The button label can be changed in Plugin settings page.
  • Display customer's recent tickets in a data grid; providing ability to search, sort, export all or selected tickets.

Allow customers to view orders and/or products connected to tickets

  • Responsive ticket page shows order and/or products connected, allowing customers to search, export all or selected records anywhere anytime.

Enables 3 Easy Digital Downloads product related charts which can be displayed on a page or WP Ticket Dashboard when using WP Ticket Pro or Enterprise editions :

  • Tickets count by product by priority: See how many tickets have been opened on which products and how they were rated by the staff.
  • Tickets count by product by status: See how many tickets created by product and their resolution status.
  • Tickets count by product by created date last 4 weeks: see the number of tickets opened on which products recently- handy feature for detecting issues related to recent event such as releases, version changes etc.

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