Using WP Ticket helpdesk do-lists, customer support agents and managers can create a list of tasks, assign them to one to many support tickets. Each to-do list task can have a priority, due date in addition to its task definition. After a support task is complete, agents simply check them off when done by clicking on a checkbox.
Helpdesk to-dos can be searched like any other helpdesk field from the WordPress dashboard and the frontend search forms.
In addition, helpdesk administrators can create customized workflows based on to-dos to send reminders on incomplete tasks, assign tasks to subject-area experts, follow-up with customers, or send customized reports on complex helpdesk tasks.
I purchased the Enterprise version of WP Ticket to support incoming email from clients (apparently also available as extension to free version), as my previous ticket plugin was no longer supporting incoming email communications on our WPEngine host. The WP Ticket developer diagnosed the problem (which several hours with WPEngine support techs had failed to do), and fixed it immediately in a revised version. I’m very happy with their level of support, and the plugin itself appears well thought out with good customization/extensibility.doctorproctor –
Very simple and easy to use support ticket plug in. I needed some help due to some issues with an upgrade and support responded immediately and helped me solve the issue. Highly recommended if you are looking for a wordpress dashboard support system.stevelack –
The plugin covers all the bases. Easy to use and great tool for support service.celito –
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