WP Ticket Pro and Enterprise editions come with a powerful yet easy-to-use Visual Shortcode Builder to make advanced report creation easier. Visual Shortcode Builder is accessible under WP Ticket plugin settings.
Using Visual Shortcode Builder, you can slice and dice your helpdesk ticket information and create meaningful, customized reports to get insight into how your support team performs.
The reports displayed are adjusted based on the user roles. For example; managers see more records than agents or subscribers.
In addition, the WP Ticket Enterprise edition boasts a powerful and intuitive Analytics component. The analytics component is part of Visual Shortcode Builder and accessible under the standards option group when creating a shortcode.
Using the Analytics component, you can create custom dashboards using your formulas to make organization-specific calculations and create crosstab reports, and more. Powerful filters are available to limit the results by available helpdesk fields.
I purchased the Enterprise version of WP Ticket to support incoming email from clients (apparently also available as extension to free version), as my previous ticket plugin was no longer supporting incoming email communications on our WPEngine host. The WP Ticket developer diagnosed the problem (which several hours with WPEngine support techs had failed to do), and fixed it immediately in a revised version. I’m very happy with their level of support, and the plugin itself appears well thought out with good customization/extensibility.doctorproctor –
Very simple and easy to use support ticket plug in. I needed some help due to some issues with an upgrade and support responded immediately and helped me solve the issue. Highly recommended if you are looking for a wordpress dashboard support system.stevelack –
The plugin covers all the bases. Easy to use and great tool for support service.celito –
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