Categorization and tagging of support tickets helps your support team and customers find important information faster.
In addition, support tickets are color-coded based on ticket priority to let support team members and customers see similar ones quickly.
Categorization and tagging feature highlights:
- Categorize tickets on topics, priority, status.
- Group tickets on sla and tags, canned response category and tag. (Pro and Enterprise Editions only)
- Use tag filters to create custom reports.
- Display your tickets on separate pages for each category and tag.
Our Customers Love Us
I purchased the Enterprise version of WP Ticket to support incoming email from clients (apparently also available as extension to free version), as my previous ticket plugin was no longer supporting incoming email communications on our WPEngine host. The WP Ticket developer diagnosed the problem (which several hours with WPEngine support techs had failed to do), and fixed it immediately in a revised version. I’m very happy with their level of support, and the plugin itself appears well thought out with good customization/extensibility.doctorproctor –
Very simple and easy to use support ticket plug in. I needed some help due to some issues with an upgrade and support responded immediately and helped me solve the issue. Highly recommended if you are looking for a wordpress dashboard support system.stevelack –
The plugin covers all the bases. Easy to use and great tool for support service.celito –
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