Using WP Ticket, you can create unlimited number of departments. The organization of support agents into departments helps you:
Once a ticket is created, it can be assigned to a department automatically through a trigger rule or manually by a support supervisor or an agent. Assigning a ticket to a department rather than an agent helps keeping all department staff in the loop.
You can assign support team members to a department either through department or agent edit screen. Team members can be assigned to multiple departments. All agents must belong to at least one department.
WP Ticket Enterprise and Pro editions come with fully customizable department notifications emails. The department notifications are sent to the catch-all department email when a new ticket is assigned to a department. All staff members who belong to that department get notified. You can turn department notifications on and off any time.
WP Ticket creates a page for every support department. Department pages include a dashboard, a collection of useful metrics and two data grid views for agents and tickets assigned to that department.
I purchased the Enterprise version of WP Ticket to support incoming email from clients (apparently also available as extension to free version), as my previous ticket plugin was no longer supporting incoming email communications on our WPEngine host. The WP Ticket developer diagnosed the problem (which several hours with WPEngine support techs had failed to do), and fixed it immediately in a revised version. I’m very happy with their level of support, and the plugin itself appears well thought out with good customization/extensibility.doctorproctor –
Very simple and easy to use support ticket plug in. I needed some help due to some issues with an upgrade and support responded immediately and helped me solve the issue. Highly recommended if you are looking for a wordpress dashboard support system.stevelack –
The plugin covers all the bases. Easy to use and great tool for support service.celito –
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