Agent Dashboards

Use agent dashboards to track agent performance displayed along with agent information.

Frontend agent dashboards are available under Dashboard tab of support agent profile pages. You can use the dashboard charts to track the ticket resolution performance as well as workload of an support agent.

The following charts are available:

  • Ticket Counts By Priority By Status
  • Ticket Counts By Topic
  • Ticket Counts By SLA
  • Ticket Counts By Status By Created Date Last 4 Weeks

All charts are drawn based on the tickets assigned to an agent.


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