Frontend agent dashboards are available under Dashboard tab of support agent profile pages. You can use the dashboard charts to track the ticket resolution performance as well as workload of an support agent.
The following charts are available:
- Ticket Counts By Priority By Status
- Ticket Counts By Topic
- Ticket Counts By SLA
- Ticket Counts By Status By Created Date Last 4 Weeks
All charts are drawn based on the tickets assigned to an agent.
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I purchased the Enterprise version of WP Ticket to support incoming email from clients (apparently also available as extension to free version), as my previous ticket plugin was no longer supporting incoming email communications on our WPEngine host. The WP Ticket developer diagnosed the problem (which several hours with WPEngine support techs had failed to do), and fixed it immediately in a revised version. I’m very happy with their level of support, and the plugin itself appears well thought out with good customization/extensibility.doctorproctor –
Very simple and easy to use support ticket plug in. I needed some help due to some issues with an upgrade and support responded immediately and helped me solve the issue. Highly recommended if you are looking for a wordpress dashboard support system.stevelack –
The plugin covers all the bases. Easy to use and great tool for support service.celito –
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