User roles define the permission levels for your Agents. Knowledge Center comes with two content author roles:
Managers are knowledge base content owners who can add, edit and delete all content. You can use the manager role to review and accept agent created content.
Knowledge base agents are content authors who can add, edit and delete their own content. Any content can be made publicly accessible or private for internal use by agents or managers. Any role can filter through and track knowledge base content.
In addition to default permissions, you can assign more to managers and agents from the plugin settings. For example, if you'd like your agents produce knowledge base content as well as respond to support tickets using WP Ticket Support System, you can give agents support ticket add and edit capabilities.
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