Reduce Frustration, Increase Satisfaction: Organize Your Knowledge Base for Success

In Knowledge Center, effective content organization is key to improving findability and user experience. The ability to categorize and tag knowledge base content offers a powerful way to structure information. Here's how you can utilize Groups and Tags:

1. Groups for Panels (Q&As):

• Categorization for Q&As: Assign Panels (Q&As) to specific Groups for effective categorization.
• Organized Lists: Each Group has its dedicated list page, allowing users to explore related Q&As seamlessly.

2. Groups and Tags for Articles, Embeds, and Documents (Enterprise Edition Only):

• Extended Organization: In the Enterprise edition, expand content organization by utilizing both Groups and Tags for Articles, Embeds, and Documents.
• Enhanced Tagging: Tags provide additional granularity, allowing for more detailed categorization based on specific topics or themes.

3. Enable/Disable from Plugin Settings:

• Flexible Configuration: From the plugin settings, you have the flexibility to enable or disable the use of Groups and Tags based on your specific requirements.
• Tailored Organization: Customize the organization structure to align with your knowledge base goals and user expectations.

4. Dedicated List Pages:

• User-Friendly Exploration: Each Group and Tag has a dedicated list page, creating a user-friendly environment for exploring related content.
• Efficient Navigation: Users can navigate through content lists based on their interests or specific topics of relevance.

5. Improved Findability:

• Structured Information: Categorizing content into Groups and applying Tags enhances the overall structure of your knowledge base.
• Facilitates Search: Users can quickly find relevant information by browsing through organized lists or using search functionalities.

6. Enterprise Edition Benefits:

• Extended Capability: The Enterprise edition empowers you to utilize both Groups and Tags for various content types.
• Fine-Tuned Categorization: Tags offer a finer level of categorization, allowing for detailed and nuanced content organization.

Utilizing Groups and Tags in Knowledge Center significantly contributes to an organized and user-centric knowledge base. Whether categorizing Q&As or leveraging the extended capabilities in the Enterprise edition, these features enhance content findability, streamline navigation, and contribute to a more effective knowledge sharing platform.